Experienced customer service and sales professional
Resume:
Resume of Jenell Brown
Remote - Sales and Customer Service Specialist
Email : **********@*****.***
Phone: 815-***-****
My career objective is:
To obtain a challenging position within the sales and / or Customer Service care industries. I am looking for a long term employment opportunity that I can grow with. I am pursuing a career that will enable me to gain experience and become a positive asset to a company that shares a similar, dedicated work ethic. I possess over 30 years of sales and customer service experience. I am driven and professional with a sincere desire to give the absolute best in customer service and sales with a one call resolution.
* Authorized to work in the US for any employer *
Qualifications:
^Dates 5/2022 - 7/2025
Norwegian Cruise Lines - remote position
Personal Cruise Consukatant
Phone 877-***-****
Account Management, recruitment, retention for guests. Solos Families and groups with a high concentration in increasing sales and revenue. I was well skilled in sales techniques and product knowledge for 22 ships, worldwide itineraries and destinations. I was also able to toggle between several screens and work within the CRM. average inbound and outbound calls had to be a 150 daily. I really loved the position and hit sales levels for over 2.5 years. Despite my best efforts, the last 6 months average fell below acceptable revenue levels and I was let go.
*Dates April 2018 to April 2022
IC Solutions - remote customer service agent
My duties included taking orders, account management and starting new accounts for our company's client. I deal with billing issues, payments, account issues in a fast paced virtual environment. There Was no selling involved and call time must be below 3.3 mins on average. I was laid off due to lack of work. I am looking for other employment that is more suited to my experience. Dialog Direct - 5/2015 to 3/2018- remote position
Customer serivicee
My duties included taking orders, account management and starting new accounts for our company's client. I deal with billing issues, payments, account issues in a fast paced virtual environment. There no selling involved and call time must be below 3.25 mins on average. I was laid off due to lack of work
*Teletech, Inc. August 2014 to July 2015
8/2014 to 7/2015 - remote position
My responsibilities included basic customer service with an upsell wherever possible. I took care of billing issues, product problems, basic troubleshooting and other customer service duties in a calm, friendly manner. I am able to toggle multiple screens within the CRM.
* Inside Sales Representative
Creative Catalog Concepts - Orange City, FL
September 2012 to February 2014
My duties included appointment setting and lead generation for senior sales staff, computer work customer service for this educational/publishing company. Average calls per day 100. The company was experiencing financial difficulties and lost an account. I was downsized but left on very good terms.
*Floor Leader - Rochelle News - Rochelle, IL
June 2009 to September 2011
Position - Inside Sales Representative: My responsibilities included the inside marketing to various businesses in the newspaper distribution area. Ad Layout and Computer work, Microsoft Word, Microsoft Excel, MS Office. I left due to budget cuts because of the economy.
*Outside Account Representative
DeKalb Daily Chronicle - DeKalb, IL
September 1999 to September 2001
My duties included account management in different areas surrounding and in DeKalb County IL. I dealt
New business and customer retention. Employment ended when I had a car accident that resulted in permanent disability. Cannot perform duties of Outside Sales Representative any longer but can do inside sales with no problem.
*Inside Educational specialist
Scholastic Classroom Magazines - Saint Charles, IL May 1997 to September 1999
Performed National marketing solutions for educators, school districts. I also performed computer work
and product development. I left when I got the position at the DeKalb Chronicle. Education
Bolingbrook High School - Bolingbrook, IL 1985 Graduated with diploma Daytona State College - 2012 to 2014 - Associates Degree References are available on request,
Contact this candidate