Peer Mentor & Operations Supervisor with Service Focus

WG

WILLIE GORDON

***************@*****.*** 925-***-**** Brentwood, CA 94513

I am dedicated and driven in whatever capacity I serve in. Self-motivated Peer Mentor delivering program initiatives focused on increasing visibility and community involvement. Committed to providing support for issues related to social, academic, financial and general well-being. Excellent communication and relationship-building skills.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. SKILLS & QUALITIES

Team supervision

Team training

Clerical intake

Drywall, masonry, craft labor, carpentry,

Electrical.

Please feel free to inquire further about my vast

Experience.

Pay great attention to details

Quality control

Accountability

Leadership.

Problem-Solving

Self-Help Education

Attention to Detail

Decision Making

Staff Supervision

Peer Counseling

Felton/UNITED COUNCIL San Francisco

, CA

Monitor/Peer Advisor

06/2022 - Current

Assist staff with clients, conducted Wellness check on clients hourly assure the facility and clients are safe.

Attended meetings and trainings to optimize professional development. CIVIC PITSTOP San Francisco, CA

Supervisor of Operations

10/2021 - 10/2022

Greet customers using Pitstop restrooms

Maintenance of restrooms

Monitor restroom usage.

Built strong operational teams to meet process and production demands. Motivated and evaluated personnel for performance improvement and goal achievement.

Addressed customer concerns with suitable solutions. Responded to information requests from superiors, providing specific documentation.

Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Presented performance and productivity reports to supervisors. VEGAN MOB Oakland, CA

Summary

Skills

Experience

GENERAL MANAGER

06/2021 - 12/2021

Set up restaurant and food truck for dining

Secured supplies for restaurant

Took and filled food orders

Drove food truck and delivered food

Prepped plates with line cook.

Trained employees on duties, policies and procedures. Supervised employees through planning, assignments and direction. Administered employee discipline through verbal and written warnings. Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits. Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Structured HR consulting services to support clients during organizational developments and changes.

D.V.I Tracy, CA

Cooking Assistant

01/2017 - 01/2021

PRISON DVI

Prepare meats and vegetables for culinary dishes

Cook main dishes

Serve food to inmates.

Assisted head chef by chopping and preparing cooking ingredients. Prepared food for service based on daily specials and chef's needs. Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.

Sierra Conservation Center Jamestown,

CA

Lead Man

01/2003 - 01/2007

*Quality Control inspecting products prior to packaging and shipping..return of rejected products to production line ..supervisor, train and coordinate activities of all workers.

Verified material and supply accuracy to incorporate change orders when necessary.

Estimated worker hour requirements to meet needs of construction plans. Planned worker hours depending on set and production times. Complied with federal and company regulations to maintain high level of job site safety.

Supervised projects to uphold schedule requirements and quality demands.

Increased productivity by improving employee morale and cross- functional communications.

Assisted foreman and project manager to execute job layout plan. Interpreted blueprints and job orders to workers and assigned duties. Trained team members in best practices and company standards. Attended crew safety meetings, discussing proper use of personal protective equipment to minimize accidents.

High School Equivalency Certificate San Francisco, CA 06/1980

Education and Training

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