Client Services Professional with Remote Experience

Sarah Cruz

***** **** **** **** *** Antonio, Texas 78245

210-***-**** *********@*****.***

Client and Customer Service Excellence

Ability to adapt and thrive in a professional and remote work environment.

Professional Experience

Call Center Agent July/2021 - Current/2022

Ibex Global Remote San Antonio, Texas

●Fast Paced + Accurate + Friendly + Advanced

●Excelled through four weeks of phone training, applying key metrics, utilizing tools and complex multi systems

●Engage customers to help with billing issues. Calmly handled troubled calls

Receptionist September/2018 - June/2021

Law Offices of Miller and Bicklein 8207 Callaghan Road San Antonio, Texas

●Client focused + Administrative + Attention to detail + Professionalism

●Answer multi phones for a staff of seven Attorneys and five Paralegals

●Assisted with office management and accounting. Maintained clean office and meeting rooms. Also worked remotely during height of pandemic and winter storm

Fulltime Sales Associate November/2017 - September/2018

Ross Store San Antonio, Texas

●Efficient + Operated and managed register + Outstanding customer service + Unparalleled product knowledge

●Assigned and maintained order and organization throughout four different departments

●Greeted and assisted customers throughout the buying process

Relevant Skills

●Intermediate knowledge of Windows 10, and Microsoft Office

●Excellent and reliable time management skills

●Adept at mutli-tasking abilities

Education

●Course General Studies, University of Phoenix Online, Phoenix, Arizona Date (February/2009)

● High school GED, San Antonio, Tx Date (May/1999)

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