Front Desk Receptionist with Guest Services Expertise

Amber Bennett

Escondido, CA *****

***********@*****.***

619-***-****

Professional Summary

Detail-oriented front desk receptionist with 1+ year of experience in guest services and patient support within medical and hospitality environments. Proven ability to manage high volumes of calls and inquiries while maintaining exceptional customer satisfaction. Skilled in administrative tasks, conflict resolution, and collaboration across departments. Committed to enhancing guest experiences through effective communication and organizational skills.

Willing to relocate to: San Diego, CA

Work Experience

Front Desk Receptionist

Mission Bay inn San Diego-San Diego, CA

July 2024 to Present

• Greeted and welcomed guests, providing a positive first impression of the company

• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals

• Maintained cleanliness and organization of the front desk area at all times

• Provided administrative support to various departments as needed, including data entry and filing

• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively

• Collaborated with other team members to ensure seamless communication across different departments

• Created detailed reports on daily activities such as visitor traffic and call volumes for management review

• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols

• Served as a point of contact for building maintenance requests such as repairs or cleaning services

• Maintained accurate records of employee attendance using timekeeping software

• Investigated complaints from customers regarding unsatisfactory experiences; resolved issues promptly

• Prepared meeting rooms prior to client visits ensuring they were clean, well-stocked, and properly set up

• Managed inventory of office equipment, ensuring availability and coordinating repairs or replacements as needed

• Provided administrative support to senior executives Driver/Delivery Driver

Uber, DoorDash-San Diego, CA

September 2019 to Present

• Transporting passengers safely

• Delivery food

• Provided safe and reliable transportation services to passengers in a timely manner

• Demonstrated excellent knowledge of local streets, routes, and traffic patterns to ensure efficient travel

• Maintained a clean and well-maintained vehicle at all times, ensuring passenger comfort and satisfaction

• Managed cash transactions with accuracy and integrity, providing accurate change to customers

• Maintained professional demeanor and appearance while interacting with passengers, promoting positive customer experiences

• Adhered to all traffic laws and regulations to ensure the safety of passengers and other road users

• Responded promptly to customer inquiries or concerns, resolving issues effectively and maintaining high levels of customer satisfaction

• Achieved an average rating of XX% on customer feedback surveys for exceptional service delivery

• Safely transported passengers to their destinations using GPS navigation systems or knowledge of local areas

• Fostered strong relationships with regular customers by providing personalized service based on their preferences and needs

• Assisted elderly or disabled passengers in boarding or exiting the vehicle safely as needed

• Maintained accurate records of mileage, fuel consumption, trip logs, expenses, and passenger information for reporting purposes

• Cultivated a reputation for punctuality by consistently arriving on time for scheduled pickups or drop- offs

• Demonstrated flexibility in working various shifts including nights, weekends, holidays as required by business demands

• Investigated potential route options during peak hours to avoid heavy traffic congestion whenever possible

• Leveraged effective communication skills when dealing with difficult or unruly passengers in order to diffuse tense situations

• Possessed strong problem-solving abilities when faced with unexpected challenges such as road closures or detours

• Maintained up-to-date knowledge of current events, attractions, and popular destinations within the city area

• Closely monitored vehicle maintenance schedule, ensuring routine inspections were completed regularly

• Achieved a record of zero accidents or traffic violations throughout entire tenure as a taxi cab driver

• Collaborated with dispatchers to efficiently plan and coordinate pick-up and drop-off locations for multiple passengers

• Provided assistance to passengers with luggage, ensuring safe handling and loading/unloading from the vehicle

• Demonstrated exceptional customer service skills by going above and beyond to meet passenger needs or requests

Patient Service Representative

Willis Towers Watson-San Diego, CA

June 2019 to September 2020

• Process insurance Payment

• Enrolling client in insurance

• Provided exceptional customer service to patients, ensuring a positive experience throughout their visit

• Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries

• Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors

• Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database

• Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings

• Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies

• Collaborated with healthcare providers to coordinate referrals for specialized treatments or consultations as required

• Managed incoming/outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals

• Educated patients on available resources such as online portals or mobile applications for accessing test results or scheduling appointments

• Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, etc

Bennefits specialist

Bluecross blueshield-Newport News, VA

September 2018 to October 2019

• Analyzed client needs and recommended tailored benefit solutions that aligned with their goals and budget constraints

• Provided ongoing support and guidance to employees regarding benefit plan options, coverage details, and claims procedures

• Processed insurance claims and ensured accurate documentation for timely reimbursement Medical Receptionist/Front Desk

Canyon lake physical therapy-Canyon Lake, CA

March 2015 to May 2017

• Reviewed and abstracted relevant information from medical documentation to ensure accurate code assignment

• Performed regular audits on coded records to identify any discrepancies or errors for correction

• Collaborated with healthcare providers to clarify documentation and obtain additional information when necessary

• Ensured compliance with all coding guidelines, regulations, and industry standards

• Worked closely with billing department to resolve any coding-related issues or denials

• Maintained confidentiality of patient information at all times, adhering to HIPAA regulations

• Maintained up-to-date knowledge of coding guidelines, including changes in ICD-10 codes and CPT codes

• Assisted in the resolution of coding-related billing disputes or audits Front Desk/Medical Biller

Apex physical therapy-Hemet, CA

October 2010 to January 2015

• Managed patient billing process, including verifying insurance coverage, submitting claims, and processing payments

• Maintained accurate and up-to-date patient records in electronic medical record (EMR) system

• Resolved billing inquiries and discrepancies by communicating with patients, insurance companies, and healthcare providers

• Scheduled appointments for patients while ensuring optimal utilization of provider schedules

• Verified patient demographics and insurance information during check-in process to ensure accurate billing information

• Processed daily batch deposits for cash payments received from patients or third-party payers

• Followed up on unpaid claims by contacting insurance companies to identify reasons for denials or delays in payment

• Trained new staff members on medical billing processes, software systems, and office protocols

• Maintained strict confidentiality of patient information in compliance with HIPAA regulations at all times Patient access rep

Inland valley medical center-Murrieta, CA

July 2007 to June 2010

• Greeted and checked in patients, ensuring accurate collection of demographic and insurance information

• Scheduled patient appointments, coordinating with healthcare providers to optimize scheduling efficiency

• Verified insurance coverage and obtained necessary authorizations for medical procedures, reducing claim denials by XX%

• Resolved patient inquiries and concerns regarding appointments, insurance coverage, and billing discrepancies

• Maintained electronic medical records (EMR) system accuracy by updating patient information and documenting interactions

• Collaborated with healthcare team to ensure timely delivery of quality care to patients

• Assisted in the coordination of referrals to specialists or other healthcare facilities as needed

• Performed pre-registration activities for upcoming surgeries or procedures, ensuring all necessary documentation is complete

• Conducted financial screenings to determine eligibility for government assistance programs or charity care services

• Developed strong relationships with patients through effective communication and empathetic support during their healthcare journey

Patient Access Rep

Tri City Medical Center-Oceanside, CA

February 2005 to August 2007

• Efficiently registered and admitted patients, ensuring accurate and complete demographic information

• Verified insurance coverage and obtained necessary authorizations for medical services

• Scheduled appointments for patients, coordinating with various departments to ensure smooth flow of operations

• Maintained strict confidentiality of patient records in compliance with HIPAA regulations

• Closely collaborated with billing department to resolve any discrepancies or issues related to insurance claims

• Achieved a high level of accuracy in data entry by carefully reviewing all patient information before entering into the system

• Assisted in the collection of co-pays, deductibles, and outstanding balances at the time of registration

• Updated patient records as needed, including changes in contact information or insurance coverage

• Performed administrative tasks such as filing documents, organizing paperwork, and maintaining office supplies inventory

• Demonstrated excellent customer service skills by providing compassionate assistance to patients during the registration process

• Maintained a calm demeanor when dealing with upset or anxious patients, effectively diffusing tense situations

Education

Certificate in Medical Billing & Coding

Maric College - San Marcos, CA

April 2016 to November 2016

High school diploma or GED

Kennedale High School - Kennedale, TX

1999 to 2000

Obtained my GED

Skills

• Anatomy knowledge

• HCPCS (5 years)

• Cabling

• Upselling

• Event planning

• Property maintenance

• Box truck (2 years)

• Outbound calling

• Shipping & receiving

• Data entry

• Drafting

• Revenue management (1 year)

• Organizational skills (10+ years)

• Zendesk

• Budgeting (2 years)

• CRM software

• Word processing (10+ years)

• Childcare (10+ years)

• Cash handling (10+ years)

• Contracts (1 year)

• Conflict management

• Google Suite

• Restaurant experience

• Management

• Leadership

• Phone etiquette (10+ years)

• Computer literacy

• SharePoint

• Managed care

• Spanish

• Medical imaging

• Multilingual

• Adaptability (10+ years)

• Patient service (7 years)

• Financial acumen

• Writing skills (10+ years)

• Outpatient (10+ years)

• Sales (1 year)

• Microsoft Access

• Fair Housing regulations

• Mac OS

• Research (10+ years)

• Dispatching

• Complaint handling

• Canva

• Medical receptionist (10+ years)

• Project scheduling

• Sports

• Environmental services

• X-Ray

• Host/hostess experience

• Documentation review

• Transportation planning

• Multi-line phone systems (10+ years)

• Revenue cycle management

• Assisted living

• Pet care (6 years)

• Customer relationship management

• Social media management

• Problem solving

• Med spa experience

• OPERA

• Administrative experience (10+ years)

• Night audit

• Hotel experience

• Attention to detail

• Primary care (Less than 1 year)

• Call center

• Windows

• EMR systems

• Proactiveness

• Hospitality management (1 year)

• Records management

• Medical records

• Teaching (2 years)

• Accounting (1 year)

• Basic math (10+ years)

• Hospitality

• Dental office experience

• Medical office experience (10+ years)

• Inventory management

• Delivery driver experience (10+ years)

• Patient interaction

• SAN

• Medicare

• Microsoft Office (10+ years)

• Janitorial experience

• Supervising experience

• Guest services

• Office management

• CT

• Property management

• Grammar Experience

• Mobile devices (10+ years)

• Office experience (10+ years)

• Events management

• Microsoft Publisher

• Clerical experience

• Account management

• Wireless sales

• Accounting software

• ICD-9

• Dependability

• Team management

• Driving (10+ years)

• Multitasking (10+ years)

• Negotiation

• QuickBooks

• Technical support

• Yardi

• ICD coding (5 years)

• CMMS

• ICD-10

• Cash register (5 years)

• LIHTC

• Guest relations

• B2B

• Microsoft Excel (10+ years)

• B2B marketing

• Veterinary terminology

• Appointment scheduling (4 years)

• Front desk

• Order entry

• Employee orientation

• Customer service

• Typing (10+ years)

• Data collection

• Time management (10+ years)

• Phone triage (1 year)

• Human resources

• Communication skills (10+ years)

• Accounts receivable

• Section 8

• Microsoft Outlook (10+ years)

• Data analysis skills

• Practice management

• Presentation skills

• Custodial experience

• Renovation

• Medical terminology (10+ years)

• Property leasing

• English (10+ years)

• Macros

• Analysis skills

• Computer skills (10+ years)

• Microsoft Powerpoint

• Account reconciliation

• HIPAA

• Medical administrative support

• Epic

• Workers' compensation law (5 years)

• Marketing

• Client services

• Microsoft Word (10+ years)

• OneSite

• Ability to follow instructions (10+ years)

• Bilingual

• Filing

• EHR systems (5 years)

Languages

• Bilingual

• Spanish

Certifications and Licenses

Driver's License

CPR Certification

CDL

Medical Billing Certification

Medical Coding Certification

MCP

CDL C

Certified Coding Specialist

Non-CDL Class C

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