Customer Service Leader with Billing & Ops Expertise
Resume:
Tatiana Thomas
Customer Service Representative
Memphis, TN
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
McDonald's - Pearl, MS
July 2017 to Present
My job Duties are to maintain a Great Quality Restaurant . I managed crew of eighty-nine employee's. I create schedules for all my staff and management team as well as delegating different task to my crew and management to run a successful company. I also manage food cost, net profit loss, net gross, etc
Customer Service Representative
Conduent - Madison, MS
December 2015 to March 2017
My job duties where to take inbound call for an about clients health care coverage. I'm also Certified in and threw Humana MSO Pharmacy, Billing and Enrollment. Customer Service Representative
J.P. Morgan Chase & Co - Elgin, IL
June 2010 to May 2013
2500 Westfield Dr
Financial Services
My job duties are to collect on past due credit card account. I also took inbound and out bound a calls from many different people commercial account's and personal account. Troubleshooting with customer to activate
there credit, and debit cards account.
Professional Customer Services Rep
Nicor Inc - Geneva, IL
March 2008 to July 2009
Professional Customer Services Rep
Nicor Inc - Geneva, IL - March 2008 to July 2009
Energy and Utilities
Nicor Services
Demonstrate ability to maintain composure and work efficiently in a fast-pace environment while preserving
strict confidentiality. Manage account's with past due balance. Assisted in on-line order's and emailing customer with conformation of service. Also have sales ability an knowledge of warranty with home appliances.
Medical Billing Clerk
Mircosoft Office - Lombard, IL
January 2006 to January 2007
Healthcare Services
Collcetion Billing Clerk/AR
My job duties were to call private and major insurance companies to collect on payments past due more than
30-120 days. I also assisted with final payment notice by emailing the company with a spreedsheet of past due
account's or faxing over past due payment notfication. Managing payment's coming in posting to account's
entering payment's to clear service for bad debit.While sending account's over to our company third party
collection agceny.
Lotus Notes, Peoplesoft, SAP,
Reservations Agent
Vitas Tranportation Services - Addison, IL
September 2005 to January 2006
Travel, Transportation and Tourism
Reservationist
Abitily to work with a dispatcher and muilit -task. Performed administrative duties for a large Transportation
company. Scheduled appointment and maintained accurate up to date confidential client's files. Cash Account Administrator
Lowes Home Improvement
January 2004 to September 2005
Retail
Cash Office Clerk
Inventory Control
Managed Cashiers
Responsible for Maintianed safe
Call Center Representative
Arrow Financial Services, LLC
March 1998 to January 2003
Accounting and Auditing Services
Financial Collector
Managed clients account
Cordinated client 's payment plans
Account Pass due over 365 days
People soft, Excel,
Education
Business Management
College of Office Technology - Chicago, IL
August 2004 to May 2005
Program Management
Jefferson High School
September 1991 to June 1994
Skills
CUSTOMER SERVICE (4 years), PEOPLE SOFT (4 years), SAP (1 year), CISCO, EXCEL (4 years), Customer Care, Call Center, CSR, Customer Support, Leasing, Property Management, Marketing, Quickbooks, Management, Office Management, Onesite, Yardi, Filing Additional Information
SKILLS
Windows 8, Windows 8 (10+ years), Microsoft Excel, Microsoft Excel (10+ years), Microsoft Office (10+ years), Microsoft Word (10+ years), Lotus 123 (3 years), Metrics, Metrics (6 years), Outlook (6 years), Oracle (6 years)
SKILLS
Excellent customer service Expert
Microsoft Office Excel Expert
Windows Internet Explorer Expert
People Soft Intermediate
Citrix & Cisco VPN Beginner
Cognos Metrics Manager Intermediate
Nco paymnet system Expert
Word Expert
Power Point Intermediate
SAP Intermediate
Adobe Acrobat Intermediate
Adobe Reader Intermediate
Excellent customer service Expert
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