Learning Management Systems Administrator and Leader

HEIDI COLLINS, PH.D.

*** ******** ***, **** **** SC, 29732

Telephone: 610-***-****

E-mail: **********@*****.***

BACKGROUND SUMMARY

Highly experienced LMS Administrator with a proven track record of developing, managing, and optimizing learning management systems in the software development field. Skilled in creating user-friendly, effective, and efficient solutions to enhance the learning experience.

PROFESSIONAL EXPERIENCE AND SELECTED ACCOMPLISHMENTS

TEXAS WOMAN’S UNIVERSITY, Denton, TX

2013-Present

Associate Director, Learning Management Systems

Management Information Systems / Teaching and Learning with Technology

● Develop instructional materials and programs for learning, assist in the design of courses, and partners with faculty in learning about, becoming proficient in, and applying backward design, ADDIE, SAMR, Bloom's Taxonomy, ACE, TPACK, and PICRAT

● Hires, trains, supervises, and evaluates employees

● Design, develop, and administer professional development programs in pedagogy and learning technologies for academic units and inter-departmental initiatives

●Blackboard / Canvas System Administrator, created and maintained SQL (SAS VA) queries for administration and reporting, technical point of contact between Texas Woman's University, Instructure, and Canvas integrated cloud services

● Technologies include Canvas, Blackboard, Office 365, Google Workspace, HTML, JavaScript, JSON, SQL, SAS VA

LEHIGH CARBON COMMUNITY COLLEGE, Allentown, PA

2008-2013

Distance Education & Instructional Technology / Adjunct Professor

Business Information Systems / Distance Education

●Teaching lecture and lab for: Network Security, Computer Ethics, Systems Analysis and Design, Advanced Java Development, Business Information Systems, Introduction to Computers and Applications, and Web Conferencing.

AIR PRODUCTS AND CHEMICALS, Allentown, PA

2001-2004

Director Knowledge Management

Global IT Executive Leadership and Management

●Led the Knowledge Management (Microsoft SharePoint), Business Intelligence (SAP BI), and Information and Library Services (Federated Search) virtual team members to meet established management objectives around career development, performance enhancement, safety, service management, and planning, budgeting, and forecasting.

●Managed and led a global application development and support center team (30 in the US, 10 in the UK) that delivered enterprise knowledge management solutions to the organization, key member of the executive leadership team in Global IT managing a $230 million dollar annual budget.

●Successfully achieved annual management by objectives from 2001 through 2004.

Knowledge Management Program and Governance Organization

●Established the Knowledge Management Center of Excellence and associated program to manage knowledge assets and solutions that deliver timely, context-relevant content in order to improve decisions.

●Created a Knowledge Management program and governance organization with the 5 supported strategies: Enterprise Portal, Content Management, Collaboration and Communities, Business Intelligence, and Online Learning.

●Generated over $100 million dollars in hard dollar benefits each year from 2002 through 2004.

Global IT Diversity Award Recipient

●Executed the better remote team working initiative. Established several best practices for using technology, deepening virtual relationships, and managing meetings.

●Awarded the IT Diversity Award at Air Products for Global Remote Team Working in 2004.

INFOIMAGE INC., Phoenix, AZ

1994-2000

Vice President Program Management

Commercial Software Development of Enterprise Portal

●Architected, designed, and delivered one of the first enterprise information portal software applications into the US market.

●Enabled InfoImage consultants with the training and skills needed to fulfill customer satisfaction requirements.

●Led and coordinated the commercial software delivery of InfoImage Freedom (Microsoft technologies-based enterprise portal product). Resulting in: Sales of InfoImage Freedom and associated consulting services that generated over $20 million dollars in revenue each year from 1998 through 2000.

Consulting Services Senior Leadership and Management

●Established high-performance and profitable consulting services in the Western Region of the US.

●Wrote methodologies and identified tools to be used by project managers, systems engineers, field engineers, and support engineers.

●Selected to the InfoImage Presidents Club (top 10% performers) for generating the most consulting services revenue in the Western Region of the United States in 1997.

Commercial Software Development for Lotus Notes Administration

●Developed commercial software applications using C and the Lotus Notes application programming interface (API): Essential Tools for Lotus Notes an administrative; and Import Quest for Lotus Notes used to import a text file into a Lotus Notes database. Essential Tools for Lotus Notes (Release 1) received an award at Lotus Sphere in 1995.

BLUE CROSS BLUE SHIELD OF ARIZONA, Phoenix, AZ

1988-1994

Senior Systems Engineer

Wide Area Network (WAN) Implementation

●Created a wide area network for the combined Actuarial, Underwriting, Financial, Marketing, and Provider Services Divisions.

●Designed, installed, configured, and managed the integration of over 300 workstations and servers to establish a wide area network (WAN) located over 5 campus sites. Directed network management, security, standards, centralized support, and distributed data access.

Application Development

●Automated 2 mission-critical systems: Bid and Renewal System and Client Reporting System.

●Sales and renewal results from the Bid and Renewal System and Client Reporting System generated over $100 million dollars annually.

EDUCATION AND COMMUNITY INVOLVEMENT

Doctoral (PhD) degree from the University of North Texas in Learning Technologies (Jan 14 – Dec 17)

Masters (MS) degree from Arizona State University in Decision Information Systems / Informatics (Sept 93 – Aug 95)

Bachelors (BBA) degree from the University of Texas in Information Systems (Jan 83 – Dec 87)

Business Administration and Information Systems instructor Penn State University (Pennsylvania)

Java instructor Maricopa Community College (Arizona)

CERTIFICATIONS

Canvas Certified Educator (CCE) Higher Education

Canvas Certified Technical Administrator (CCTA) Higher Education

Certified Blackboard Administrator

Association of College and University Educators (ACUE) Certificate in Effective College Instruction

Google Certified Educator (GCE)

PUBLISHED WORKS

Complete list of published books, articles, and presentations available upon request

Contact this candidate