Customer Service Specialist with Strong Interpersonal Skills

Shatazia Bush

725-***-**** ********@*****.***

A reliable and outgoing Support Professional with Customer Service Specialist experience providing excellent, friendly customer service support. An accomplished specialist that is passionate about exceeding customer expectations and creating a positive environment for both customers and co-workers while handling multiple responsibilities simultaneously.

• Strong Interpersonal Skills

• Maintain Accurate Records

• Multi-Tasking Skills

• Active Listening Skills

• Multi-line Telephone

• Spreadsheets

• Attention to Detail

• Organization Skills

• Microsoft Office Suite

• Filing and Administrative Skills

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Review data obtained from customer contact for completeness and accuracy.

• Utilized strong organizational skills, possesses the ability to work in a fast-paced environment.

• Followed quality service standards and complied with procedures, rules, and regulations.

• Dedicated and able to complete all assigned tasks in a timely manner.

• Interact and coordinate with other departments to resolve customer issues.

• Worked effectively and properly communicated with other departments, supervisors, and managers.

• Performed general administrative tasks, such as data entry and answering high volume of calls.

• Portrayed a professional, pleasant, confident, and well-groomed manner at all times. 1. Apprentice Internship- Future Skills Sponsored by INTEL Corporation 06/2018 2. Telephone Interviewer- Surveys at Precision Opinion from 12/2019-05/2020 3. Market Research Analyst at VRI Interviewing from 08/2020-02/2021, then from 04/2021-08/2021

4. Inventory Associate at WIS International from 02/2021-03/2021 Graduated from Thornridge High School in Dolton, IL in May of 2015 and obtained a high school diploma.

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