Customer Experience & Support Specialist

MARIE GUERDA JEAN

Tamarac, Florida · 754-***-**** · ***********@*********.***

EDUCATION

University of Phoenix October 2025

Bachelor of Science in Management

Kelly Education Sub Diploma 2024

Certificate in Subskills

State Farm Certified Auto and Property Claims Adjuster 2022

Broward College

Associate of Science in Business Administration 2017

Certificate in Accounting Technology Specialist, Certificate in Business Specialist, Certificate in Business Management, Certificate in Business Operations

Gold Coast Schools 2007

Real Estate License

Atlantic Technical College 2000

Certificate in Microsoft Professional Office

EXPERIENCE

Renaissance Charter, Broward County, FL 2025 - Current

Substitute teacher

Follow lesson plans provided by the regular teacher to create a cohesive and consistent learning experience for students

Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment

Adapt teaching methods to fit the needs of each individual student

Provide in-class assignments based on the available lesson plan

Supervise students in and out of the classroom

Kelly Education, Broward County, FL 2024 - Current

Substitute teacher

Provide instruction, classroom management, and support to students in the absence of the regular teacher, ensuring continuity of learning across various subjects and grade levels.

Remex by Employ Bridge, Sunrise, FL 2024 - Current

Member Experience Advisor/ Nations Benefits

Educate and instruct members about their extra benefits from their insurance provider.

Assist members by placing over-the-counter orders, checking card balances, tracking order status, activating cards, and requesting catalogs.

Berger Realty Group, Coral Springs, FL 2013 - Current

Real Estate Agent

Assist buyers and sellers in the marketing and purchasing of real estate property at the best prices and with the best terms

Estimate property value through skillful comparative market analysis

Consult with client to ensure fiduciary service of real estate transaction, from initial contact through contract to close, and provide advice on market conditions, prices, and mortgage options

First Data/Fiserv Coral Springs, FL

Business Operations Specialist 2020 - 2024

Reviewed subscription and lease agreements to ensure compliance with Fiserv Subscription Guidelines, verifying the inclusion of all required documents.

Evaluated lease agreements, identified missing information, and collaborated with internal teams to obtain necessary documentation.

Entered finalized lease agreements into the Lease Management System for quality review, payment processing, and account billing management.

Trained and coached new hires

Claims Specialist 2019 - 2020

Ensure all claims processing activities comply with applicable legal, regulatory, and internal company policies and standards.

Opened, sorted, and imported incoming correspondence into the office database.

Handled large volumes of documents, including accurately scanning and mailing documents.

Conduct quality assurance checks on payment batches

Monitor payment and eligibility workflows to proactively identify potential issues related to overpayments,

eligibility status changes, or incorrect transactions.

Telecheck/Check Processing 2007 - 2019

Verified merchant payments and processed expenses.

Updated accounts, documented changes, and resolved billing discrepancies.

Ensured accurate billing and attended training on payment processes.

Processed equipment deployment, supply orders, account setup, and maintenance while ensuring workflow met service level agreements.

Provided status updates on maintenance and project requests to the Manager and Senior Management.

Account Implementation Specialist/ Post Verifier 1997 - 2007

Reviewed contracts to ensure compliance with departmental quality standards.

Verified accuracy of account maintenance requests, data uploads to the Merchant Master File, and applied rates and fees.

Cover provider payment processing calling queue for provider check verifications and other provider payment related calls

Assisted the manager with special projects and account information systems reports.

SKILLS

French (Native-Fluent) and Haitian-Creole (Native-fluent)

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