Multifaceted Metrology and Customer Service Leader
Resume:
Richard Miller
Supply, NC **462
************@*****.***
Professional Summary
Accomplished professional with over 20 years of experience in tourism and customer service, complemented by 12 years in supervisory roles and 8 years specialized in aerospace manufacturing. I offer a diverse, well-rounded skill set and a commitment to continuous professional development. Work Experience
Metrology Technician, Lead Technician
Mikro Systems (Pratt & Whitney)- Charlottesville, VA July 2017 to November 2025
Interim supervisor
Metrology lead
Inspection lead
Trainer
Results-driven Lead Metrologist with extensive experience in defense and aerospace manufacturing. Proven track record of leveraging advanced imaging technologies—including CT, X-ray, and Blue Light—to solve complex dimensional issues. Skilled at bridging communication between engineering and production teams to maintain rigorous quality standards while meeting aggressive delivery targets. Front Desk Associate
Health Nutz- Palmyra, VA
June 2016 to July 2017
Delivered exceptional guest services for a high-volume fitness facility, consistently maintaining a welcoming atmosphere while managing member accounts and facility inquiries. Manager
GNC- Charlottesville, VA
November 2015 to May 2016
Streamlined back-of-house operations by managing incoming freight and maintaining precise inventory counts, resulting in improved stock availability.
Directed the implementation of corporate planograms to enhance the customer shopping experience and ensure 100% compliance with visual standards.
Lodge Associate
Dick's Sporting Goods- Charlottesville, VA
October 2014 to March 2015
Maintained 100% compliance with ATF regulations while managing complex firearm sales transactions and associated sensitive documentation.
Leveraged deep product knowledge to consult with customers, resulting in improved satisfaction and accurate product selection for specialized equipment.
Operations Manager
ACE Adventure Resort-Oak Hill, WV
July 1996 to September 2014
Responsibilities
Versatile Operations Manager with over a decade of experience leading large teams of 150+ in high-stakes environments. Proven expertise in regulatory compliance, federal reporting, and complex personnel logistics. Combines strong administrative oversight with a background in professional outdoor leadership and high-touch customer relations.
Accomplishments
Leadership & Operations Management
Large-Scale Workforce Oversight
Regulatory Compliance Excellence
Crisis & Conflict Resolution
Aerospace & Metrology
Complex Problem Solving
Technical Precision
Audit Readiness
Accurate Retail & Inventory Management
Merchandising Compliance
Efficient Staff Onboarding
Skills Used
X-ray
CT scan
Blue light
Micro View
Microscope
VG Studio
FGUI
GOM
Education
High School Diploma
Jefferson High School- Shenandoah Junction,WV
September 1988 to May 1991
General Studies (HS Graduate)
Jefferson High- Shenandoah Junction, WV
1988 to 1991
Skills
• POS
• Hospitality (10+ years)
• English (10+ years)
• Cash handling (6 years)
• Vital signs
• Precision measuring instruments
• Negotiation
• Worked with a number of scheduling programs and computer programs (10+ years) • Basic math
• Assembly
• Customer service (10+ years)
• Manufacturing
• Call center experience
• Quality control
• Merchandising
• Store management
• Industrial equipment
• Inventory control
• Planograms
• Management (10+ years)
• Retail sales
Volunteer Organizations
Assistant Scoutmaster for Boyscouts of America
November 2016 to May 2024
Serve as a mentor during community events and excursions, ensuring scouts uphold the highest standards of conduct and effectively represent the organization’s values. Mentorship & Coaching: Guide youth leaders in project management and teamwork, facilitating their progression through the scouting ranks.
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