Fire Safety Services Professional Resume Title

JACK MATHIEU

678-***-**** *************@*****.*** Conroe, TX

CAREER SUMMARY

I am a motivated fire protection professional with hands-on experience as a helper and service coordinator, seeking to apply technical knowledge, organizational skills, and customer service expertise to support fire safety operations and ensure compliance with NFPA and local code

EDUCATION AND CERTIFICATION

Shiloh high School Diploma 2004

TECHNICAL SKILLS

Fire Alarms, Sprinkler, Extinguisher, Customer Service, Service Channel, FMPilot, Microsoft suite WORK EXPERIENCE

Safer Fire Account Manager February 2024 - Present

• Updated and maintained client portals with accurate service reports and compliance documentation, ensuring timely communication with customers.

• Monitored and managed technician performance metrics and KPIs, improving efficiency and accountability across service operations.

• Prepared and delivered competitive quotes for service work, helping increase customer retention and revenue.

• Coordinated scheduling and workflow between clients and technicians, reducing delays and ensuring projects were completed on time.

Felix Fire (TX Branch) Apprentice Technician December 2023 - February 2024

• Assisted senior technicians with installation, testing, inspection, and maintenance of fire alarm and sprinkler systems in compliance with NFPA and local codes.

• Supported troubleshooting of system issues by running conduit, pulling wire, and preparing devices and tools for daily tasks.

• Gained hands-on experience with system layouts, equipment handling, and job site safety practices to ensure efficient and accurate project completion.

• Performed basic service tasks such as tagging extinguishers, labeling devices, and assisting with hydrostatic and flow tests.

• Maintained tools, materials, and inventory for daily use, ensuring the job site stayed organized and work could be completed without delays.

Century Fire Protection Program Manager March 2020 – December 2023

• Managed a portfolio of commercial and industrial accounts for fire alarm, sprinkler, suppression, and life safety systems

• Served as primary client contact, building long-term relationships with property managers, facility teams, and contractors

• Prepared and presented quotes, proposals, and service agreements

• Coordinated inspection, testing, maintenance (ITM), repairs, and installations with technicians and project teams

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