Support Coordinator with Client-Focused Solutions
Resume:
FALLON KIEF
******.*.****@*****.***
LAROSE LA, 70373
OBJECTIVE
To obtain a position using the skills I have learned, as I am detail-oriented with strong organizational skills, managing workloads, resolving issues, and maintaining accurate records. Proven ability to collaborate effectively and adapt to diverse needs. Ensuring client satisfaction, seeking to leverage skills in communication and problem-solving. Experienced in records management, Microsoft Office, and customer service. Able to maintain a healthy, positive environment with positive self-regard.
Skills & Abilities
● Time management
● File organization
● Documentation and record keeping
● Interpersonal skills
● Data entry
● Analytical/technical skills
● Self motivated
● Microsoft Office 365
EXPERIENCE
September 2024-November 2025-Support Coordinator/Medical Resources and Guidance
● Maintained office calendar, including scheduling meetings.
● Organized daily workloads, prioritizing tasks and ensuring client satisfaction.
● Utilized problem-solving skills to resolve complex customer issues promptly.
● Provided technical support for clients via phone, email, and in-person meetings.
● Engaged with diverse populations from different cultural backgrounds to better understand their unique needs.
● Educated clients about available community resources that can help them meet their goals.
● Conducted assessments, developed treatment plans, and monitored progress for clients and their families.
● Developed and implemented individualized plans to assist clients with meeting their goals.
● Initiated and maintained regular contact with families in homes. July 2024-September 2025-Respite Care/Gulf Coast Social Service
● Established positive relationships with clients by actively listening and responding to their needs.
● Developed strong communication skills, both verbal and written, to interact with clients professionally.
● Demonstrated ability to manage challenging situations with patience and empathy.
● Maintained client confidentiality at all times while providing services.
● Exercised sound judgment when making decisions on behalf of the organization.
● Incorporated evidence-based practices into daily interactions with clients.
● Evaluated the client's needs to plan for continuing services. 2023 Internship
Little Colonels Academy
Helped the children learn and improve their self-creativity while using fine motor skills. Worked with children with disabilities to reach positive self-regard.
2001-2011 Office Secretary
Chiasson Welding Service, Inc.
● Processed incoming mail daily; distributed to appropriate personnel promptly.
● Performed data entry duties such as entering client information into database systems accurately.
● Demonstrated excellent customer service skills when interacting with clients, vendors, and colleagues.
● Initiated follow-up calls to customers regarding inquiries or complaints on time.
● Developed an efficient filing system for hard copy documents and electronic records.
● Performed data entry and generated a report.
EDUCATION
2023 Bachelor of Arts
Nicholls State University
Associate General Studies
2020 Nicholls State University
ACHIEVEMENTS
Fletcher Technical Community College
Chancellors List 2019-2020
Nicholls State University
Presidents' List and Dean’s List 2021– 2023
Scholarship
Danos
CERTIFICATES
First Aid: CPR
Diversity Awareness
Active shooter prevention
Disaster recovery awareness
Preparedness for childcare providers
Decision-making and problem-solving
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