Customer Relations Specialist with 10+ Years Experience

Chelsea Annas

**********@*****.*** Indian Land, SC 828-***-****

https://www.linkedin.com/in/chelsea-annas-7b27182b7?utm_source=share&utm_campaign=share_via&utm_cont Summary

Dynamic Customer Relations Specialist with over 5 years of experience in enhancing customer satisfaction and optimizing billing processes. Proven ability to maintain accurate customer files and resolve discrepancies efficiently, achieving consistent financial accuracy. Skilled in liaising between sales and operational teams to drive improvements, and effectively led meetings to analyze billing rates. Eager to leverage expertise at a forward-thinking company to enhance customer experiences and streamline operations.

Work Experience

Customer Relations Specialist, Snider Fleet Solutions, Newton 03/2022 – Present

Maintained accurate and up-to-date customer files to ensure efficient billing and account operations.

Served as a liaison between field operations and internal teams to enhance customer satisfaction.

Proactively communicated with the sales team to update and clarify customer account details.

Applied credits received daily across all company locations, ensuring accurate and timely financial adjustments.

Corrected and advised on billing discrepancies, maintaining clear communication with branch locations to support accurate invoicing.

Acted as a liaison between branches and the sales team to address and prevent recurring billing issues, promoting proactive resolutions and process improvements. Hosted and led meetings focused on analyzing and improving billing rates, collaborating with cross-functional teams to drive consistency and efficiency in billing practices. Supported customer satisfaction by ensuring accurate billing and clear communication, contributing to the overall integrity of company financial processes. Quality Operator, Prysmian Group, Newton

02/2017 – 03/2022

Directed shift operations, ensuring that quality standards and production goals were consistently met.

Conducted thorough product inspections to verify compliance with the plant’s Quality Management Systems.

Provided leadership and support to team members to enhance workflow and product integrity.

Identified quality issues and collaborated on root cause analyses and process improvements.

Cleaner/Janitor, Red Coats, Inc., Catawba

02/2015 – 02/2017

Managed cleanliness of office buildings and restrooms independently. Completed assigned tasks efficiently with attention to detail and minimal supervision. Skills

Education

High School Diploma, Bandy’s High School, Catawba

08/2012 – 06/2016

Languages

English Native

MS Office (Word, Excel, PowerPoint) Outlook project management shift management quality assurance root cause analysis Customer Service Quality Control Team Leadership Customer Relations Communication Collaboration Documentation Problem Solving

Contact this candidate