Customer Support & Office Administration Specialist

Erica Perez-Vaughn

Arvada, CO ***** 720-***-**** **************@*****.***

Customer Support Specialist

Resourceful and detail-oriented administrative and customer service professional with solid experience in office management, account support, and customer relations. Adept at managing complex administrative tasks, streamlining workflows, and resolving issues efficiently. Recognized for excellent communication, time management, and the ability to thrive in fast-paced environments. Committed to providing exceptional service and driving operational success.

Key Skills

Office Administration & Payroll Processing Customer Service & Account Management License & Purchase Order Management Data Entry & Excel Reporting Invoice & Billing Processing Team Training

Mentoring Critical Thinking & Problem Solving Notary Services & Document Handling

Communication & Conflict Resolution

Professional Experience

Cummins Sales and Service, Henderson, CO September 2020 - Present

Customer Service Representative & Account Manager

Delivered frontline support via phone, email, and ticketing system.

Successfully resolved 300+ service tickets monthly by building strong client relationships through active listening and responsive communication.

Managed user licensing and subscription access for clients, including renewals and payment processing.

Guided customers through technical and billing inquiries with professionalism and efficiency.

Mentored new hires, enhancing team performance and onboarding experience.

Handled escalated issues, ensuring satisfactory resolutions and preserving client trust.

Avery Asphalt, Denver, CO May 2018 - August 2020

Office Manager

Managed payroll, AP/AR processes, insurance claims, and employee onboarding documentation.

Distributed purchase orders and coordinated daily job-related expenses with field crews.

Provided notary services and processed lien documentation.

Maintained confidentiality while handling sensitive personnel and financial information.

Reconciled financial records, ensuring accuracy across accounts and budget alignment.

Broker Price Opinion, Westminster, CO January 2018 - May 2018

Customer Care Representative (Seasonal)

Handled high call volumes with calm, effective communication.

Assisted customers with inquiries through calls and emails; maintained high satisfaction scores.

Organized and categorized spreadsheet data for internal reporting.

Demonstrated in-depth product knowledge to support diverse customer needs.

Education

High School Diploma

Goal Academy, Colorado

Contact this candidate