Productive Administrative & Customer Service Specialist
Resume:
Anil Bhai
Santa Rosa, CA *****
️ [Email Available Upon Request]
Authorized to work in the U.S. for any employer
Professional Summary
Detail-oriented administrative and customer service professional with over 10 years of experience across industries including wine, medical records, mortgage, and telecommunications. Skilled in data management, multitasking, client relations, and process support. Recognized for excellent communication, organizational skills, and a proactive approach to problem-solving.
Work Experience
Administrative Assistant
Hamel Family Wines – Sonoma, CA
May 2022 – December 2024
● Coordinated production and distribution of club mailings and newsletters
● Handled phone communication professionally and efficiently
● Supported wine shipping operations and membership retention efforts
● Maintained and updated wine club database
● Assisted management with various administrative duties and deadlines Scanning Clerk
Access Information Management – Santa Rosa, CA
August 2019 – May 2022
● Digitized medical, dental, and legal records for secure client access
● Organized and managed document workflows on shared drives
● Maintained confidentiality and accuracy in document handling Customer Service Representative
Endologix Corporation – Santa Rosa, CA
August 2016 – July 2019
● Managed production and quality control records for internal audits
● Maintained and archived employee training records and data
● Prepared reports and responded to documentation inquiries
● Supported cross-functional teams with record retrieval and compliance Loan Coordinator
Priority Lending Mortgage Corporation – Santa Rosa, CA April 2011 – July 2013
● Assisted clients with loan applications, purchases, and refinancing
● Processed credit reports and evaluated debt ratios for prequalification
● Managed data entry and client communication through proprietary software
● Conducted outbound calls to generate new leads
Renewal Representative
First American Home Buyers Protection – Santa Rosa, CA March 2010 – December 2010
● Assisted customers with warranty renewals and payments
● Collected past due balances and arranged payment plans
● Provided product education and resolved customer inquiries Customer Service Representative
AT&T – Rohnert Park, CA
January 2001 – October 2007
● Handled customer support for new accounts, billing issues, and technical support
● Promoted DSL, wireless, and bundled service plans
● Maintained customer retention through issue resolution and upselling
● Processed service orders and scheduled installation appointments Skills
● Administrative Support
● Customer Service & Call Handling
● Data Entry & Document Management
● CRM & Database Maintenance
● Microsoft Office Suite
● Problem Solving & Multitasking
● Loan Processing & Credit Review
● Sales & Retention Strategies
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