Restaurant & Tech Support Professional
Resume:
Jose Alfredo Flores
Seguin, TX *****
************@**********.***
Professional Experience
Customer Support Specialist
OneSupport — Aug 2024 – Present
Delivered technical support by diagnosing and resolving software and hardware issues.
Applied strong problem-solving and communication skills to resolve customer concerns efficiently.
Department Manager I
McDonald's (Locations: #24335 & #13608) — Aug 2007 – Present
Oversaw kitchen operations for both breakfast and regular menu items.
Ensured accurate and efficient order taking and delivery.
Delivered personalized customer service to enhance guest satisfaction.
Prepared beverages and desserts to meet quality standards.
Trained crew members to maintain high performance and service quality.
Managed personnel, equipment, and inventory to optimize operations and profitability.
Utilized Point-of-Purchase advertising to increase sales.
Scheduled and supervised staff to ensure smooth daily operations.
Acted as Onsite Technology Person for 2 years, resolving tech-related issues.
Led interviewing and hiring processes for 4 years, building a strong team.
Education
Navarro High School
High School Diploma
Seguin, TX
(Add graduation year and any relevant coursework or achievements if desired)
️ Skills
Customer Service & Guest Relations
Technical Troubleshooting
Kitchen & Crew Management
Inventory Control
Cash Handling & Deposits
Scheduling & Staffing
On-site Advertising
Quality Control
Key Holder Responsibilities
Beverage & Dessert Preparation
Auto Delivery Coordination
Accuracy & Efficiency
Certifications & Licenses
ServSafe Certification
Basic Shift Management – McDonald’s Corporation
Department Management Capstone – McDonald’s Corporation
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