Medical Administrative Professional with Front Desk Expertise
Resume:
Jennifer Otero
Palmdale, CA *****
*****************@*****.***
Professional Summary
Astute medical administrative professional trained in appointments, front desk management and record keeping. Helped staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
West Point Physical Therapy Center, Inc.-Palmdale, CA February 2024 to August 2025
• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained an organized calendar for multiple staff members
• Provided administrative support to various departments as needed, including data entry and filing
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times Medical Receptionist/Medical Assistant
Heritage Sierra Medical Group-Palmdale, CA
August 2021 to June 2023
• Registered new patients & updated existing patient demographics by collecting detailed patient information.
• Protected patients rights by maintaining confidentiality of medical, personal and financial information.
• Created new patient charts and scanned documentation before and after appointments into EHR system.
• Assessed calls and inquiries to prioritize services based on medical emergencies.
• Collected deductibles and co-pays to post money to patient accounts.
• Cross-trained in front-office procedures to back up reception staff. Child Care Assistant
Arnanda Child Care-Lancaster, CA
December 2020 to May 2021
• Communicated with parents regarding child behavior, daily activities and concerns.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading germs.
• Applied positive behavior management and techniques to enhance social interactions and emotional development.
Lead Technician
Tad PGS, Inc-Whittier, CA
October 2020 to November 2020
• Managed team performance by training, mentoring, disciplining, and motivating employees.
• Mentored junior technicians in maintenance, repair and reporting duties.
• Performed troubleshooting and diagnosis on malfunctioning equipment . Cashier/Customer Service
The Hangar-Lancaster, CA
March 2019 to March 2020
• Built relationships with customers to encourage repeat business .
• Greeted customers entering store and responded promptly to customers needs.
• Operated cash register for cash, checks, and credit cards transactions with excellent accuracy levels . Customer Service Representative
Dial Pharmacy-Gardena, CA
January 2014 to June 2018
• Handled customers inquires and suggestions courteously and professionally .
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor .
• Answered constant flow of customers calls with minimal wait times .
• Updated account information to maintain customers records. Education
Medical Assisting (Vocational training)
Associated Technical College-Los Angeles-Los Angeles, CA May 2002 to November 2002
Skills
• Customer Service
• Organizational skills
• Interpersonal Communication
• Multitasking
• Appointment scheduling
• Communication skills
• Problem-solving
• Time management
• Attention to detail
Languages
• Spanish - Fluent
Certifications and Licenses
Certified Medical Assistant/ Cardiac Technical
November 2002 to Present
CPR Certification
September 2023 to September 2025
• Child/Infant/Adult
• In-Person Skill Practice and Evaluation
Food Handler Certification
March 2019 to March 2022
Alcoholic Seller Server
March 2019 to March 2022
• Sell / Serves Alcohol
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