Restaurant General Manager with 29 Years Leadership

Angela Cisneros

**** ********* **. **** *, Rosemead, CA. 91770, 714-***-****, ****************@*****.***

Summary

Experience and dedicated restaurant professional with 29 years in the food service industry. Proven track record of leadership and team development, beginning as a cashier and progressing to general manager.

Highlights

29 years managing high-volume restaurant operations

Excellent customer service and problem-solving skills

Strong leadership in hiring, training, and team development

Proven success in budgeting, cost control, and profit growth

Experience

General Manager

Roscoe’s Chicken & Waffles – Los Angeles, CA 90028

September 1992 to June 2021

Directed all front- and back-of-house operations for a high-volume restaurant, ensuring smooth service, quality food execution, and a consistently positive guest experience.

Drove revenue growth by exceeding sales targets and boosting profit margins through labor management, cost control, and optimized inventory practices.

Hired, trained, scheduled, and coached staff at all levels, building a high-performing team and maintaining low turnover in a fast-paced environment.

Implemented and upheld strict health, safety, and sanitation standards, earning top ratings on all health inspections.

Monitored performance metrics, resolved operational challenges, and introduced process improvements to enhance efficiency and customer satisfaction.

Maintained strong vendor relationships and managed ordering, budgeting, and inventory to support consistent product quality and availability.

Education

Computer Application Certification International college – Los Angeles, CA.

July 2025

Developed proficiency in professional productivity software, including Microsoft Word, PowerPoint, and Excel.

Gained experience composing and sending professional emails, including managing attachments and formatting.

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