RCM Operations Analyst I

MB

MICHELLE BURLESON

************@*****.*** 951-***-**** Kennedale, TX 76060

Dynamic leader with a proven track record at Coronis Health, adept in KPI development and team leadership. Excelled in process improvement, enhancing billing efficiency, and fostering client relationships. Demonstrated expertise in data analysis and interdepartmental collaboration, significantly boosting operational effectiveness without compromising attention to detail.

KPI development

Team leadership

Process improvement

Client relationship management

Data analysis

Billing efficiency

Interdepartmental collaboration

Invoice verification

Key performance indicators

Attention to detail

SOP adherence

Coronis Health Sykesville, MD

Payment Team Lead

03/2021 - Current

Established clear team goals aligned with company objectives, tracking progress regularly.

Developed and monitored key performance indicators (KPIs) to assess team effectiveness.

Facilitated team meetings to discuss targets, strategies, and address any issues.

Evaluated needs of departments and delegated tasks to optimize overall production.

Maintained open lines of communication with senior management, reporting team progress and challenges.

Maintained positive working relationship with fellow staff and management.

Collaborated with other departments to streamline processes and improve interdepartmental cooperation.

Collaborated with other departments to develop effective solutions that meet customer needs.

Utilized various software and tools to streamline processes and optimize performance.

Coronis Health Sykesville, MD

Client Success Manager

03/2021 - Current

Monitored customer accounts to identify opportunities for improvement. Worked in tandem with clients to cultivate and implement strategic processes, offering vital tools to promote success. Coordinated with technical support teams to resolve customer issues in a timely manner.

Established and monitored key performance indicators (KPIs) for customer success.

Communicated well with clients through phone calls and online meetings Summary

Skills

Experience

to maintain satisfaction and keep parties current with changing environment.

Collaborated with internal teams to troubleshoot any customer issues or concerns.

Managed crisis situations, ensuring minimal impact on customer satisfaction and loyalty.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Developed and maintained relationships with clients to ensure customer satisfaction.

Built reports tracking key performance indicators and presented insights to stakeholders.

Dr. Clayton Frenzel Arlington, TX

Accounts Receivable Manager

11/2013 - 03/2021

Developed and maintained aging report to monitor and analyze outstanding receivables.

Utilized daily audit information to update aging reports. Developed invoicing systems and internal controls to boost billing efficiencies.

Led a team of accounts receivable specialists, providing training and performance evaluations.

Completed daily accounts receivable ledger reconciliations. Coordinated with the accounting department to post payments and adjustments accurately.

Investigated and resolved customer inquiries regarding billing issues or discrepancies.

Provided training and guidance to Accounts Receivable staff members as needed.

Received and input receivables payments in compliance with internal financial procedures.

Facilitated payment of invoices due by sending bill reminders and contacting clients

Conducted monthly reconciliation of the accounts receivable ledger to ensure accuracy.

Implemented effective billing procedures, reducing errors and improving customer satisfaction.

Followed up with customers via phone, email, or mail regarding outstanding invoices.

Collaborated closely with team members to achieve project objectives and meet deadlines.

Saddleback College Mission Viejo, CA

Accounting And Finance

First Health Compliance LLC HIPPA Security Certificate Issued October 2022 First Health Compliance LLC HIPPA Privacy Certificate Issued October 2022 ADP OSHA General Training Certificate Issued October 2022 ADP Preventing Discrimination & Harassment Certificate Issued September 2022 ADP Navigating Middle Management Certificate Issued August 2024 Basics of Phishing Certificate Issued August 2024

Education and Training

Certifications

Cyber Essentials Certificate Issued October 2024

Coronis Global Code of Conduct & Compliance Certificate issued April 2023 First Health Compliance LLC Fraud Waiste & Abuse Training Certificate Issued October 2022

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