Patient Concierge and Scheduling Specialist

Liza Y. Rosario

***** ******* ******* **** *** **14 407-***-****

Orlando, FL 32825 ************@*****.***

EXPERIENCE

Florida Retina Institute, Orlando, Florida July 2023 – Present

Patient Liaisons

Answer inbound calls from new and existing patients

Handle inbound referrals

Obtain patient demographics and insurance information

Listen actively to patient medical history

Obtain pertinent details required in order to find the most convenient and effective appointment for the patient

Schedule patient appointments

Maneuver between multiple screens and systems when documenting information and searching for availability

Review online appointment requests and schedule those appointments

Reschedule appointments for provider schedule changes

Respond effectively to time sensitive email communication and follow up as needed

Deescalate conflict independently with disgruntled patients

Other duties as assigned

Florida Eye Clinic, Orlando, Florida December 2020 – July 2023

Receptionist

Assisted with opening and closing the office

Provided patients a personalized check in/out process that creates a timely, seamless, and positive experience

Assisted in appointment confirmations and patient outreach in partnership with provider availability

Ensured proper paperwork is in order for each patient prior to them being seen by a technician or doctor

Collected co-pays, deductibles, and surgery fees

Completed authorizations and referrals for services, including appointments and procedures

Contacted insurance carriers to verify patient’s insurance eligibility, benefits and requirements

Requested and obtained prior authorization from insurance carriers within time allotted for medical services

Reviewed patient's medical history and insurance coverage for approval

WALMART, Orlando, Florida December 2018 – July 2020

Customer Service Desk

Maintained up to date knowledge of store policies and procedures

Processed returns, exchanges and refunds as well as other transactions per customers request

Prevented store losses using awareness, attention to detail and integrity

Worked as a team member to perform cashier duties and product assistance

Assisted customers with store and product complaints

Responded to service request and strict deadlines

Educated and enlighten customers on product prices and details

Adhered to safety procedures in ensuring the security and safety of customers within the store

Ensured displaced merchandise are returned to their positions on the shelf

Been responsible for assisting customers through the telephone and face to face

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