Aspiring GRC-Focused IT Support Professional

Robert James Noord Jr.

Columbus, GA ***** 470-***-**** **************@*****.***

Entry-level technology professional and Master's candidate in Cyber Security Management, with hands-on experience in IT troubleshooting, system analysis, cloud platforms (OCI, AWS, Azure), and compliance frameworks like NIST. Proficient in Python, SQL, and AI tools for automation and risk evaluation, complemented by strong customer communication and problem-solving skills from project-based and assistant roles. Seeking remote help desk or support specialist positions to build foundational IT support experience, with a career trajectory toward GRC analyst roles focusing on governance, risk management, and regulatory compliance for balanced growth in tech. Technology Projects & Labs, 08/2025 - Current

Columbus State University – Columbus, GA

Analyzed 500+ network packets using Wireshark to detect insecure protocols and anomalous behavior.

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Implemented encryption and digital signatures to ensure data confidentiality, integrity, and authentication.

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Conducted security testing on Ubuntu systems, identifying and remediating vulnerabilities including SQL injection, XSS, and buffer overflows.

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Applied NIST Access Control standards to align technical controls with organizational GRC policies.

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Graduate Assistant Coach, 08/2025 - Current

Columbus State University – Columbus, GA

Managed confidential athlete data for 50+ individuals, ensuring compliance with privacy standards.

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Coordinated schedules, documentation, and operations in a fast-paced environment while maintaining discretion in sensitive matters.

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Financial Literacy AI Assistant, 05/2025 - 12/2025

(Personal Project) – Atlanta, GA

Designed and developed AI assistant using OpenAI API to deliver user-friendly financial guidance.

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Assessed AI system vulnerabilities and implemented mitigation strategies aligned with GRC principles.

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• Translated complex technical/financial concepts into accessible explanations for diverse users. Oversaw full lifecycle from ideation to deployment, refining performance through 100+ simulated queries.

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NBA Shot Chart Prediction Model, 05/2025 - 11/2025

(Personal Project) – Atlanta, GA

• Built end-to-end machine learning pipeline to predict NBA shot outcomes using historical data.

• Cleaned and processed 60,000+ rows of data with Pandas for accuracy and consistency. Trained Scikit-learn models, achieving 72% prediction accuracy through metric evaluation and optimization.

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Professional Summary

Experience

Education

Master of Science: Cyber Security Management, Expected in 12/2026 Columbus State University - Columbus, Georgia, GA

BBA: Business Administration, Sports Management Concentration, 06/2025 Edward Waters University - Jacksonville, FL

• CompTIA Security+ — In Progress (Expected April 2026)

• Oracle Cloud Infrastructure (OCI) AI Foundations Associate — 2025

• Oracle Generative AI Professional — 2025

• Oracle Data Platform Foundations Associate — 2025

• AWS Cloud 101 — 2025

IT Support & Troubleshooting: System

Configuration, Virtual Machines, Windows

10/Active Directory, Linux (Ubuntu) Network

Fundamentals (TCP/IP, HTTP), Packet

Inspection (Wireshark), Hardware/Software

Installation.

• Security & GRC: NIST Access Controls (AC),

Vulnerability Analysis (SQL Injection, XSS,

Buffer Overflow),Risk Awareness,

Compliance Support, Audit Readiness, SIEM

Fundamentals, Firewalls, Encryption, Digital

Signatures.

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Data & Automation: Python, SQL, Pandas,

Scikit-learn, Matplotlib • AI Integration

(OpenAI API), Prompt Engineering,

Bash/PowerShell Scripting

• Cloud Platforms: Oracle Cloud Infrastructure

(OCI), Amazon Web Services (AWS),

Microsoft Azure,Cloud Fundamentals, Identity

& Access Concepts.

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Awards & Certifications

Skills

Contact this candidate