Rep, Admin, Reception, Butchery

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MONA SNYMAN

079-***-**** Vanderbijlpark

PERSONAL INFORMATION

Gender Female

Nationality South African

ID Number 790**********

Driver's License Code 8

Location Vanderbijlpark

Availability Immediate

Marital Status Widowed

Dependants None

EDUCATION

1998 Hoërskool Klerksdorp

Grade 12

Afrikaans, English, Home

Economics, Typing, Business

Studies, Commercial Law

COURSES ATTENDED

• MS Word

• MS Excel

• MS PowerPoint

COMPUTER SKILLS

• MS Word

• MS Excel

• MS PowerPoint

CANDIDATE SUMMARY

Being ambitious and target driven, I am focused and committed to continuously achieve my goals. With a strong mind and a passion to work hard, I can work well under pressure. I have great team leadership skills, and with precision in everything I do, I stay confident and positive. In my life experience, I have learned that nothing can be taken for granted and I am willing to learn even more to gain more knowledge and to do the thing I have learned with all my heart. In addition, I am very loyal person with a fantastic personality, a great team leader that love challenges and take proud in my work.

WORK EXPERIENCE

Care Line Group

Medical Aid Advisor

9 September 2024 – Current

• Representative: Serve as the primary point of contact and professional representative for the company, maintaining a positive and knowledgeable image while interacting with customers, vendors, and partners

• Office administration: Manage and maintain efficient day-to-day operations by handling essential administrative tasks such as filing, organizing documentation, managing correspondence (emails and calls), and scheduling appointments

• Follow up with clients: Proactively engage and maintain communication with existing and potential clients to ensure satisfaction, resolve any outstanding inquiries or issues, and cultivate long-term business relationships.

• Payments: Process, record, and reconcile incoming and outgoing financial transactions, ensuring accuracy and adherence to company accounting procedures.

• Welcoming clients, showing them new products, create invoices and receiving money: Greet and engage all incoming clients warmly, professionally present and demonstrate new products and services, accurately generate sales invoices or work orders, and process client payments via various methods (cash, card, EFT).

• Open and close of shop: Execute the necessary procedures for opening the business each day, which includes preparing the sales floor and cash registers, and securely closing the premises at the end of the day, ensuring all equipment is shut down and assets are secured.

• Cash up: Accurately count and reconcile the daily cash takings against sales reports, preparing the final cash deposit and reporting any discrepancies in a timely manner.

Reason for wanting to leave:

Contero Liquors

Rep in Company

February 2023 – December 2023

• Taking of orders: Accurately receive, process, and input client orders via phone, email, or in-person interactions, ensuring all specifications, quantities, and pricing are correctly documented before submission for fulfilment

• Generating new clients: Actively prospect and pursue new business opportunities by identifying potential clients, executing targeted outreach strategies, and successfully converting leads to establish new, profitable customer relationships

• Placing orders: Manage the inventory procurement process by preparing and submitting purchase orders to suppliers, meticulously verifying quantities, negotiating delivery timelines, and confirming order acknowledgements to prevent stock shortages

• Receiving cash: Handle and reconcile all incoming cash payments from clients, issuing official receipts, managing the cash float, and preparing the funds for secure daily deposit in accordance with strict accounting procedures

• Delivering products: Coordinate the logistics for timely and efficient product delivery to clients, which involves preparing packages, verifying shipping details, and liaising with couriers or internal transport teams to ensure safe arrival

• Introducing new products: Plan and execute compelling strategies for launching and marketing new products or services, effectively educating both clients and internal staff on key features, benefits, and competitive advantages to drive early adoption

• Solving problems: Serve as the primary point of contact for resolving complex customer inquiries, complaints, or operational issues in a professional and timely manner, demonstrating exceptional critical thinking and negotiation skills to achieve mutually satisfactory outcomes Reason for leaving: Company started to slip up, couldn't handle all the orders and I started to lose clients and money, I only received commission, so I lost money, and it started to cost me money to work with them Definitive Edge Auto

External Sales Agent

October 2017 – December 2018

• Proactively engage with customers to determine their specific transportation needs, lifestyle requirements, and budgetary constraints through thoughtful, consultative questioning

• Utilize extensive product knowledge to effectively recommend and present suitable vehicle models, highlighting key features, technologies, and safety ratings that align with their stated preferences

• This process includes coordinating test drives, providing detailed information on various financing and leasing options, and ultimately guiding the client through the selection process to ensure they drive away in a vehicle that perfectly meets their needs and expectations Reason for leaving: Relocating

Careline

Medical Aid Consultant

March 2017 – September 2017

• Member Support: Serve as the main point of contact, handling all member inquiries (calls, emails) regarding their coverage, benefits, exclusions, and waiting periods

• Problem Resolution: Diagnose and resolve complex claims issues and authorization problems swiftly and professionally

• Administration: Accurately maintain and update member records and assist with processing pre-authorisation requests for medical procedures

• Expert Knowledge: Maintain up-to-date, in-depth knowledge of all scheme rules, regulatory requirements, and product changes to provide compliant and accurate advice

Reason for leaving:

Rinico Computerkids

Computer Teacher

January 2017 – March 2017

• Designs and delivers engaging, age-appropriate lessons to teach young students' fundamental digital literacy, computer basics

(hardware/software), and introductory computational thinking/coding

• The role focuses on creating a safe and fun learning environment, managing the computer lab, and using interactive projects to build students' technical skills and problem-solving abilities Reason for leaving: Discontinued lecture

Snyman Boerdery

Part Owner of the Farm

January 2003 – May 2016

• Reception, sending of mail and faxes: Manage the primary reception duties, including professionally answering and directing incoming calls, greeting visitors, and handling all inbound and outbound correspondence, which encompasses sorting and distributing mail and managing necessary fax transmissions

• Payslips and VAT: Oversee the accurate and timely preparation and distribution of employee payslips, ensuring correct calculation of wages, deductions, and statutory contributions; additionally, assist with the collation and submission of documentation necessary for Value Added Tax

(VAT) returns and compliance

• Planning shifts for workers: Develop, schedule, and communicate weekly or monthly worker shifts, ensuring optimal staffing levels are maintained to cover all operational requirements while adhering to labour laws and managing worker availability and leave requests efficiently

• Paying accounts via EFT: Execute vendor and supplier payments by accurately processing Electronic Funds Transfers (EFTs), verifying banking details, reconciling invoices against purchase orders, and ensuring all payments are completed within agreed-upon terms to maintain positive creditor relationships

• Handle any conflict between workers: Act as a fair and impartial mediator to address and resolve interpersonal conflicts or disagreements between workers, implementing established disciplinary procedures when necessary, and fostering a productive and respectful working environment

• Managing the cattle and sheep on the farm: Oversee the daily husbandry and health management of all livestock (cattle and sheep), including planning and executing feeding schedules, coordinating veterinary care, monitoring breeding programs, and managing rotational grazing to ensure optimal animal welfare and productivity

Reason for leaving: Husband passed away and relocated to Johannesburg Springbok Drukkery

Owner

January 2003 – May 2016

• Graphic design: Conceptualize, develop, and execute a diverse range of visual communication materials across both print and digital platforms, ensuring all designs adhere to brand guidelines and effectively convey the intended message to the target audience

• Business cards: Design professional and impactful business card layouts that accurately reflect the client's brand identity, including finalizing specifications for print production (e.g., bleed, colour profiles, material selection) to ensure a high-quality finished product

• Wedding invitations: Create custom, aesthetically pleasing wedding invitation suites and related collateral (e.g., RSVP cards, programs, thank- you notes) based on client themes and preferences, managing the design process from initial concept sketches through to final print-ready files

• Letterheads: Develop and finalize corporate letterhead templates and official documentation stationery, ensuring design consistency and technical accuracy for both digital usage (e.g., MS Word templates) and professional offset printing

• Calendars and vinyl: Design visually appealing and functional promotional calendars for various formats (desk, wall), including preparing all assets for print production; additionally, design, size, and prepare files for large- format vinyl applications (e.g., signage, vehicle wraps, window decals), ensuring technical specifications meet cutter and printer requirements Reason for leaving: Husband passed away and relocated to Johannesburg Dr Du Plooy Dentistry

Dental Assistant

November 2002 – August 2003

• Pre-consultation preparation: Thoroughly review the patient's medical records and dental history prior to their appointment, ensuring all necessary documentation, laboratory results, and previous x-rays are readily available for the dentist's review

• Equipment, sterilisation and dental anaesthesia preparation and ensuring the dentist is handed the correct equipment, steriliser and anaesthesia: Prepare the operatory area by setting up all necessary instruments and equipment based on the scheduled procedure. This includes performing strict sterilization and disinfection procedures for all tools, preparing the appropriate local dental anaesthesia (including loading syringes), and efficiently passing the correct, required instruments to the dentist during the procedure to maintain procedural flow

• Dental imprint preparation: Prepare and mix the necessary impression materials (e.g., alginate or polyvinyl siloxane), load impression trays, and assist the dentist in taking accurate dental imprints or digital scans required for crowns, bridges, dentures, or orthodontic appliances

• Operation of suction, lighting, and spray: Proactively manage the suction, saliva ejector, and air/water spray throughout the procedure to maintain a clear, dry field of view. This also includes adjusting the overhead dental light as required to ensure optimal visibility for the practitioner

• X-rays: Capture and process high-quality dental radiographs (X-rays) as directed by the dentist, ensuring proper positioning, adhering to all radiation safety protocols (ALARA principle), and correctly mounting and labelling the images for diagnostic purposes

• Welcoming and seating patients: Greet patients warmly upon arrival, confirm their appointment details, escort them to the treatment room, make them comfortable, and prepare them physically and psychologically for the scheduled procedure

• Appointment management: Manage the appointment schedule, including confirming future appointments, scheduling follow-up visits, handling cancellations, and optimizing the flow of the daily calendar to maximize the dentist's productivity and minimize patient wait times Reason for leaving: Got married and relocated

Mozart Restaurant

Manager

• Reception: Oversee and manage all front office operations, which includes professionally greeting and checking in/out guests, handling incoming calls, managing reservations, and addressing general inquiries to ensure a smooth and efficient arrival and departure experience

• Cash up: Perform daily financial reconciliation by accurately counting and balancing cash floats, verifying sales reports, processing card payments, and preparing daily deposits to ensure strict accounting integrity

• Planning shifts for workers: Develop and manage the staff scheduling for all operational departments (e.g., front office, housekeeping, kitchen), ensuring adequate staffing levels are maintained during peak times while adhering to labour budgets and managing staff leave requests.

• Welcoming guests and ensuring their happiness: Act as the primary guest relations representative, warmly welcoming all visitors, proactively anticipating and addressing guest needs, resolving any service issues or complaints immediately, and conducting follow-ups to guarantee a high level of guest satisfaction throughout their stay

• Planning events: Coordinate and execute on-site events, functions, or conferences, which includes liaising with clients on catering, room setup, and technical requirements, managing vendor relationships, and overseeing the event execution from initial inquiry to successful completion

• Working in kitchen: Provide operational oversight and support to the kitchen and food service team, ensuring adherence to hygiene and safety standards, assisting with inventory checks, monitoring food quality, and occasionally stepping in to assist with basic food preparation or service during high-demand periods

Reason for leaving: Started to work at Dr du Plooy

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