Security Operations and HR Support Specialist

Ideena McClendon

Alexandria, VA ***** +1-571-***-**** ********@*****.***

Professional Summary

Dedicated and dependable professional with extensive experience in security operations, HR administration, and customer service. Skilled in surveillance monitoring, incident reporting, and conflict resolution, as well as benefits coordination, leave management, and HRIS systems. Recognized for strong organizational abilities, adaptability across industries, and excellent communication skills.

Work Experience

Loss Prevention Associate

Marshalls – Alexandria, VA Mar 2024 – Present

• Monitor public areas and security systems to prevent theft and ensure safety.

• Investigate and document incidents, working with law enforcement when needed.

• Identify and confront potential shoplifters while maintaining professionalism.

Security Officer

Securitas – Sterling, VA Nov 2020 – Mar 2024

• Secured premises by patrolling property and monitoring surveillance systems.

• Ensured compliance with safety standards and local regulations.

• Delivered excellent customer service while maintaining a safe environment.

FMLA & Benefits Coordinator

Five Guys – Lorton, VA Mar 2018 – Oct 2019

• Administered FMLA, ADA, and other leave programs, ensuring compliance with state and federal laws.

• Coordinated benefits enrollment, unemployment claims, and payroll record updates.

• Supported HR operations by preparing reports, managing files, and counseling employees on leave policies.

HRIS Temp

Robert Half – Falls Church, VA Oct 2017 – Mar 2018

• Supported HR data management, troubleshooting, and system updates.

• Produced employee data reports and advised management on database improvements.

Additional Experience

Various roles in healthcare, administration, and customer service including Medical Assistant, Medical Receptionist, Respite Care Attendant, and Pharmacy Technician (2007 – 2016).

Education

Diploma in Medical – Everest College, Woodbridge, VA 2014

Certification in Pharmacy Technician – Allied School of Health, Arlington, VA 2011

Skills

• Security & Surveillance (CCTV Monitoring, Incident Reporting, Loss Prevention)

• HR & Administration (FMLA, Benefits Coordination, HRIS, ADP, UltiPro, Workterra)

• Healthcare Knowledge (Medical Records, Insurance Verification, ICD-10, HIPAA)

• Technical Skills (Microsoft Office Suite, Excel, Data Entry, Software Troubleshooting)

• Customer Service & Communication (Phone Etiquette, Employee Orientation, Conflict Resolution)

Certifications

First Aid Certification

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