Assistant General Manager - Operations Leader in Retail & Travel
Resume:
CHRISTIE GREEN
Assistant General Manager
Cleveland, Texas, United States
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WORK EXPERIENCE
March 2018-May 2023
Assistant General Manager
Loves Travel Center
United States
Manage a staff of over 40 employees in three different store concepts. Oversee hiring, staffing, coaching, developing, and training of the store, restaurant, and mechanical service providers. Responsible for inventory control, ordering product,
and coordinating outside vender deliveries. Provide ongoing support and supervision at designated store location and throughout the assigned district.
• Reduced loss of stores inventory by 6% annually.
• Improved stores mystery shop scorecard by full letter grade.
• Positively impacted stores inspection results by ensuring stores stock levels are at company goal.
• Ensured a 97% employee retention rate thru tenure by properly vetting potential employees, and helping the candidates grow and development on their career path post hire.
2000-2014
Operations Manager
Pilot Travel Center
Houston, Texas, United States
Oversaw daily store operations in lieu of General Manager. Coached, trained, and developed 30 plus employees. Intricate part in the staffing and operation of new
facility. Worked at multiple locations developing team members. Maintained associates personnel records, and store permits and documents.
• Increased store sales and visibility as head of the merchandising and display team.
• Improved store customer service ranking annually by conducting quarterly customer service training.
• Met and exceeded all quarterly revenue goals during tenure. EDUCATION
-Current
High School Diploma
Lincoln Academy
Houston, Texas, United States
Lincoln Academy, Houston, TX- High School Diploma
SKILLS
Inventory Inventory Control Inventory Management Ordering Staffing Operations Operations Manager Store Sales Telecommunications Customer Service Training Customer Service Personnel Records Customer Service Oriented Scanning Merchandising Point of Sale POS Coaching Retail Sales
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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