Customer Support Specialist with 30+ Years Experience

SUMMARY

Accomplish project outcomes according to expectation and deadline. Establish and maintain rapport and customer service with clients, co-workers, and staff. Administer professional execution of tasks including interpersonal communication and written correspondence; organizational procedures; and the implementation of required processes. Complete duties with minimal supervision. Progressive learner. Dedicated and motivated achiever and team player. EDUCATION

Community College of Allegheny County, Pittsburgh, PA - Certified ASL Interpreter - Enrolled Point Park University, Pittsburgh, PA - Concentration: Organizational Leadership - 2019 TECHNICAL PROFICIENCY

Office365 (Word, Publisher, PowerPoint, Outlook, MS Teams) WORK EXPERIENCES

Administrative Receptionist Babst / Calland - Attorneys at Law Pittsburgh, PA 12/21 – 8/24 u Effectively answered, screened and forward incoming calls with the best attitude on a daily basis u Provided accurate information to new and existing clients in-person, online and over the phone u Coordinated conference room availability, ordered office supplies and kept inventory of stock for the entire office u Managed the reception area and conference rooms, while clerical duties such as: scanning, faxing, and copying u Supported all staff members with performing administrative tasks and weekly projects u Served as a liaison, mentor and comforter to deaf clients u Administered security protocols by following established procedures Radio Dispatcher City of Pittsburgh Police Headquarters Pittsburgh, PA 7/15 – 6/21 u Received, answered over 100 emergency/non-emergency telephone and radio calls on a daily basis u Expressed a comforting atmosphere of communication to deaf civilians during troubled and stressful situations u Recorded significant information and transmitted information with proven solutions u Created calmness and remarkable support during emergency dispatch incoming calls u Greeted visitors, composed routine correspondences while being proficient utilizing Excel, Outlook and MS Word Admissions Representative Argosy University Pittsburgh, PA 8/11 – 8/13 u Advised online students of admission procedures and degree completion requirements u Generated referrals for the office staff and students u Communicated effectively to deaf customers on-site when there was miscommunication u Exceeded quarterly goals with growth and potential and increased enrollment u Coordinated commencement exercises and events with appropriate department heads Administrator III United Parcel Service Pittsburgh, PA 3/08 – 8/11 u Assisted customers and resolved problems with International packages u Provided outstanding delivery service and assisted staff members by cutting estimate costs u Maintained proficiency in the UPS company database and software utilization system u Served as a liaison, mentor and comforter to deaf customers on-site **************@*****.*** Venetta Andrews 412-***-****