Compensation, Retention, and Diversity Specialist
Resume:
Sai Yang
**** ****** **. *********, ** *****
***********@*****.***
PROFESSIONAL SUMMARY
Dedicated professional skilled in compensation structuring and policy development to promote retention. Proven history of cultivating diversity and inclusion to build positive work culture. Offering 10+ years of expertise in maintaining employee satisfaction and reducing turnovers.
SKILLS
• Data Analysis •Networking and Partnership Development
• Microsoft office • Recruitment Management
• Policy Interpretation • Analytical and Critical Thinking
• Retention Program Development
WORK HISTORY
Emergency Assistance Specialist-
Forward Services Corporation
• Applicant support: Meet with individuals to provide advice, guidance, and technical assistance on program policies, procedures, and requirements.
• Program management: Manage recovery programs and projects from start to finish, which includes tasks like site inspections, damage summaries, and tracking progress.
• Stakeholder coordination: Collaborate with a wide range of stakeholders, including other government agencies, community organizations, and the public, to develop and implement plans.
• Service coordination: Assist applicants in accessing a variety of essential services, which can include educational or vocational training, medical care, mental health resources, and legal assistance.
• Documentation: Maintain accurate and timely records of all customer interactions, activities, and case documentation. Executive Director/Supervisor
Lighthouse Community Center - Sheboygan, WI
01/01/2024-12/20/24
• Ran the daily operation of Lighthouse. Oversee the duties of recovery coaches with case management and client’s appointment.
• Responsible for scheduling, Case management intake, payroll and hiring/onboarding of new coaches. Other responsibility was applying for grant /donations and building and strengthening new relationship with current and past stallholders.
• Worked closely and maintain consistent outreach with other nonprofits, state and federal organizations in the reduction of substance abuse, human trafficking and homelessness. Retention Specialist
Lakeshore Technical College - Cleveland, WI 06/2023 - 10/2023
• Increased student retention rates by developing and implementing effective enrollment strategies.
• Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
• Analyzed customer data to identify trends, providing valuable insights for retention initiatives. Order Selector
Piggly Wiggly Midwest - Sheboygan, WI 05/2021 - 06/2023
• Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
• Checked inventory and selected products from specific locations based upon availability
• Verified product quantity and quality to determine accuracy of orders and reduce errors. Material Coordinator
Poly Vinyl – Sheboygan Falls, WI 01/2020 - 05/2021
• Optimized material flow by implementing efficient inventory management systems.
• Reduced downtime in production by ensuring timely delivery of materials to various departments.
• Maintained accurate records, enabling better tracking and forecasting of material requirements. Sai Yang
1725 Garden Ct. Sheboygan, WI 53081
***********@*****.***
Senior Customer Service Representative
Kohler Co 01/2019 - 03/2021
• Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
• Utilized CRM tools effectively for efficient tracking and reporting of interactions and outcomes. Training Coordinator
Kohler Co - Kohler, WI 01/2017-03/2019
• Enhanced employee performance by developing and implementing comprehensive training programs.
• Increased employee retention rates through targeted training interventions and career development opportunities.
• Developed engaging instructional materials, including presentations, handouts, and interactive activities. Admissions Counselor
Lakeland University - Sheboygan, WI 01/2016-02/2017
• Improved student retention rates by collaborating with academic advisors to identify at-risk students .
• Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.
• Reviewed admissions applications and evaluated student credentials. Admissions Counselor
University Wisconsin Platteville - Platteville, WI 08/2011-01/2016
• Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.
• Assisted in developing marketing materials to effectively communicate the value of the institution’s educational offerings.
• Reviewed admissions applications and evaluated student credentials. EDUCATION
Master Of Education Higher Education Administration
• Capella University – Minneapolis, MN 02/2014
Bachelor Of Applied Arts And Science: Criminal Justice And Business Administration
• University Wisconsin Platteville – Platteville, WI 09/2007 Sai Yang
1725 Garden Ct. Sheboygan, WI 53081
***********@*****.***
Contact this candidate