Versatile Sales & Plumbing Operations Professional

TIMOTHY WEST

Bel Air, MD ***** Mobile: 240-***-****

*******-****@*******.*** Linkedin: www.linkedin.com/in/timothy-west-bb87a969 SUMMARY

Honest, hardworking and goal-oriented family man committed to superior customer service, problem solving & relationship building with over 25 years of Plumbing, Industrial, Wholesale & B2B Sales experience to offer. Results-driven business professional with proven track record in driving growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. Proficient in CRM software, sales forecasting, and project management. SKILLS AND ABILITIES

Customer Service Problem Solving Needs Analysis Solution Development Sales Presentations Sales Negotiation Follow Up Relationship Building CRM Management Commercial Markets Sales Prospecting B2B Sales Territory Management Cold Calling

EXPERIENCE

Associated Steam Concepts Bel Air, MD. May 2023– July 2025 Business Development Manager

I provided solutions for Steam, Air & Hot Water products and services to Government, Industrial, Institutional, Schools, Universities, Hospitals, Hotels, Food & Beverage Processing Plants, Chemical Refineries, Pharmaceutical Processing Labs, Commercial Building MRO, Mechanical Contractors for all phases of new construction and repair or replacement of systems and components in the eastern half of Maryland to include all counties bordering the Chesapeake Bay.

Responsibilities include:

• Serve my customers by identifying their needs and engineering applications of products, equipment, and services to fit those needs.

• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.

• Provide product, services, or equipment technical and engineering information by answering questions and requests.

• Establish new accounts and services accounts by identifying potential customers and planning and organizing sales call schedule.

• Prepare cost estimates by studying all related customer documents, consulting with engineers, architects, and other professional personnel.

• Determine improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment and engineering or proposing changes in equipment, processes, or use of materials or services.

• Gain customer acceptance by explaining or demonstrating cost reductions and operations improvements.

• Submit orders by conferring with technical support staff and costing engineering changes.

• Develop customer’s staff by providing technical information and training. Hajoca Corp. Forest Hill, MD. March 2022 – May 2023 Inside Sales/ Customer Service

Wholesale sales of plumbing products to trade customers. Responsible for Counter & Inside sales duties as well as Counter display merchandising & stocking. Responsibilities also included;

• Work with outside sales associates to grow assigned account base and service accounts more effectively.

• Source and procure materials in a cost effective and timely manner.

• Prepare and negotiate job quotes.

• Follow-up on outstanding job quotations, orders, backorders, and outstanding purchase orders.

• Coordinate logistics for deliveries.

• Provide accurate information on pricing, current and future inventory and logistical capabilities to customers.

• Provide customers with information about new products, services and promotional offerings.

Catons Plumbing Inc. Baltimore, MD. Jan 2017 – March 2022 Water Restoration Sales Specialist

I facilitated water mitigation, removal, and cleaning services for commercial & residential customers after water damage occurs from catastrophic plumbing failures & overflows. I am responsible for 3 crews of certified technicians. We proudly served the greater Baltimore area.

I present consultative solutions to client problems based on a needs assessment and follow-up during production to ensure that jobs stay on schedule and on budget.

I was instrumental in securing several large key accounts by utilizing rapid response to client emergencies and providing superior customer service.

Generated referrals from existing clients and leads in my assigned area to increase sales volume and revenue.

Certified Water Extraction Technician

Protocall Inc. Laurel, MD. July 2016 – Jan 2017

Account Manager

B2B Sales through heavy cold calling on Business Owners. I worked with small & large businesses to help them protect themselves against unusually high Utility Bills by locking in to a Commercial Flat Rate Protection Plan for their Gas & Electric Services through one of the largest electricity producers in the USA.

Harbortouch POS Systems Allentown, PA. Aug. 2013 – Jul. 2016 Account Executive

B2B Sales- Point of Sale System & Merchant Services Sales. Pursued new accounts through heavy cold- calling on Principals and Business Owners. I Helped Merchants with a service that directly impacts their bottom line and streamlines their business. I was responsible for; Identifying and contacting Owners and Principals, completing a needs assessment, Presenting product programs to decision makers, Closing the sale, Account set- up, Servicing and generating referrals after the sale.

Ferguson Enterprises Beltsville, MD. July 2008 – Aug 2013 Commercial Bid and Spec Quotations Specialist

Wholesale sales of plumbing products to trade customers. Responsibilities included; Reading Blueprints for Commercial Fixture & Equipment quotations on bid work to plumbing sub- contractors. I completed an average of 1000 quotes per year & also responsible for the majority of the new construction job quotes for the Balt/ Wash region. I spent 8 months on the sales counter in one of the most high- volume regional distribution centers in the country. EDUCATION

2007 Dale Carnegie Inst. Hanover, MD.

Sales Advantage Certificate Program

Jan 1986 – Feb 1987 Lincoln Technical Inst. Capitol Hgts., MD. Automotive Technology Graduated with a Diploma

Maintained a 3.8 G.P.A. while working full time from 11Pm – 7Am June 1983 – May 1984 U.S. Army Transportation School Ft. Eustis, VA. Medium Helicopter Repair (M.O.S. 67 U- 10)

1980 – 1983 Fairmount Heights Sr. High Fairmount Hgts., MD. Academic Course Study Graduated with a Diploma

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