Admin & Management Professional

Kamisha Bourdeaux

Palestine, TX

***********@*****.*** 585-***-****

SUMMARY

Results-driven Sales and Management Professional with 12+ years of experience in sales performance, team leadership, client acquisition, and operations management. Proven ability to increase revenue, build strong client relationships, train high-performing teams, and optimize business processes.

WORK EXPERIENCE

Workforce Solutions East TX – Palestine, TX

Case Manager – WIOA Adult/DW Nov 2024 – Sept 2025

• Case managed 40–50 active participants under the Workforce Innovation and Opportunity Act

(WIOA).

• Provided career counseling, job readiness support, and individualized employment plans for individuals facing barriers to employment, including background challenges and need for re-certification or second-chance opportunities.

• Coordinated career training, certifications, and workforce development services aligned with labor market demand.

• Administered supportive services and grant-funded resources to remove employment barriers.

• Maintained accurate documentation, compliance, and reporting standards. Nirvana Laurel Springs Apartments – Riverdale, GA

Leasing Agent 2022 – 2024

• Increased property visibility through marketing initiatives, resulting in higher inquiry rates.

• Managed the full tenant acquisition process, securing 50+ new residents.

• Conducted property tours, processed applications, and executed lease agreements.

• Improved resident service by streamlining front desk and communication workflows. Wealth Wave – Independent Contractor

Financial Services Consultant Aug 2021 – Nov 2023

• Educated clients on whole life and term life insurance solutions.

• Assisted clients with retirement planning strategies tailored to long-term financial goals.

• Provided financial education to support wealth-building and risk management decisions. AT&T; Mobility Sales – Sutherland Global Services – West Henrietta, NY Sales Representative ® Sales Manager 2011 – 2018

• Delivered consultative sales support to customers in a high-volume environment.

• Promoted to Sales Manager based on leadership, performance, and training ability.

• Trained, coached, and evaluated sales representatives to improve closing rates and quality scores.

Pizza Boy Pizza – Rochester, NY

Business Owner & Operations Manager Oct 2010 – May 2011

• Oversaw sales, staffing, budgeting, and daily operations while maintaining profitability. EDUCATION

Bryant & Stratton College

Associate’s Degree

SKILLS

Sales Strategy • Team Leadership • Training & Coaching • Client Relations • Leasing & Property Management • Financial Education • Operations Management • Documentation & Compliance • Case Management • Workforce Development

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