Administrative Specialist & Data Management Expert

Terri Rutherford Bella Vista, AR 479-***-**** *****************@*****.***

Professional Summary

Organized and detail-oriented professional with extensive experience in administrative support, customer service, and data management. Skilled at managing multiple tasks, maintaining accurate records, and using technology to streamline operations. Proven ability to communicate clearly, solve problems efficiently, and adapt to fast-paced or remote work environments. Certified in digital career skills and data analytics, with a strong commitment to accuracy, efficiency, and delivering exceptional service.

Skills

●Data Entry & Accuracy (Typing 66 WPM, 96% accuracy)

●Customer Service & Client Support (phone, email, and in-person)

●Administrative Support & Office Coordination

●Scheduling, Training & Team Collaboration

●Cash Handling, Reporting & Record Management

●Proficient in Microsoft Office Suite, Google Workspace, and POS Systems

●Online Platforms: Zoom, Order Management & OGP Systems

●Strong Written & Verbal Communication

●Time Management, Multitasking & Task Prioritization

●Adaptability in Remote & Fast-Paced Environments

Experience

Store Manager

The Salvation Army – Fayetteville, AR Jun 2013 – Nov 2020

●Oversaw daily administrative and retail operations of a large thrift store.

●Trained and supervised 10–25 staff/volunteers, ensuring accuracy in reporting, scheduling, and customer service.

●Managed financial records, deposits, and audits with a high level of accuracy.

●Handled customer inquiries, complaints, and service needs with professionalism.

●Implemented organizational systems that improved efficiency and accountability.

Online Grocery Pickup Associate (Personal Shopper)

Walmart – Fayetteville, AR Dec 2020 – Aug 2021

●Processed and managed customer orders using handheld order-tracking systems.

●Ensured accuracy of orders, product quality, and timely fulfillment.

●Communicated directly with customers regarding substitutions, order updates, and service satisfaction.

●Maintained records of order fulfillment and assisted with inventory organization.

Production Associate

Goodwill Industries of Arkansas – Bentonville, AR Jul 2025 – Present

●Entered product data into internal systems to track inventory and ensure accurate labeling.

●Sorted, priced, and prepared merchandise to meet daily production quotas.

●Maintained organized work records and followed safety procedures.

●Collaborated with team members to achieve performance targets and support Goodwill’s mission.

Education

Rogers High School – High School Diploma, Rogers, AR

Northwest Arkansas Community College – Bentonville, AR

Certifications

Goodwill Academy

●Goodwill Digital Career Accelerator® (GDCA)

●Google Data Analytics

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