Multifaceted Project Manager and Customer Specialist

Highly motivated professional with extensive project management and customer service expertise, including budgeting and fine dining service. Skilled in probing and upselling from administrative experience, characterized by traits like reliability and strong communication skills. Proficient in computer use and adaptable in handling various tasks.

EXPERIENCE:

Polk County School District

Substitute Teaching

August 2023 – Present

• Responsible for temporarily filling in for regular classroom teachers.

• Following lesson plans, maintaining classroom discipline, assisting students with assignments, and fostering a productive learning environment.

November 2013 – Present

Self-Employed

Property Manager/Caregiver

• Responsible for maintaining and managing a property and its tenants.

• This includes but not limited to property upkeep, tenant relations, security, budget management, and administrative tasks.

• Additional responsibilities range from first aid/wound care to medication management.

July2011 – November 2013

The Big Ketch

Server

• Served patrons with food and beverages in a positive and friendly manner.

• Provided information to help food and beverage selections.

• Presented ordered choices in a prompt and efficient manner.

• Maintained dining ambiance with an enthusiastic attitude.

• Prepared room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.

• Protected establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.

• Responded to additional patron requirements by inquiring of needs and observing dining process.

• Concluded dining experience by acknowledging choice of restaurant and inviting patrons to return.

• Obtained revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.

December 2009- May 2011

Business Environments

Administrative Assistant

• Provided administrative support to ensure efficient operation of office.

• Answered phone calls, schedules meetings and supports visitors.

• Carried out administrative duties such as filing, typing, copying, binding, scanning etc.

• Completed operational requirements by scheduling and assigning administrative projects and expediting work results.

• Exhibited polite and professional communication via phone, e-mail, and mail.

• Supported team by performing tasks related to organization and strong communication.

• Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies.

• Contributed to team effort by accomplishing related goals as needed.

July 2007- June2009

Chequers Seafood Bar and Grill

Server/Bartender/ Trainer

• Greet and introduce self and partner, push quarterly sales items, have thorough knowledge of changing menu, some QA/expo.

• Trained new hires on product knowledge of the menu items and up-selling promotional product.

• Trained new employees on menu items and how to serve to patrons.

• Served bar and restaurant patrons ordered drinks, including beer, wine, liquors, and mixed beverages.

August 2005- July2007

P.F Changs China Bistro

Host/ Server

• Greeting patrons as they walk into the restaurant.

• Helping patrons with reservations and guiding them to their table, Answering phones and scheduling reservations with large parties.

• Giving patrons accurate wait time estimates and seating them in the waiting area.

• Optimizing seating at different tables to ensure even workload for wait staff.

February 2002- April 2004

Outback Steakhouse

Trainer/Server

• Provided patrons with quality service in a fine-dining setting including wine presentation and multi-course meals.

• Maintained knowledge of nightly specials, frequently changing menu items, ingredients, and preparation methods.

• Trained with new servers and oversaw completion of opening and closing duties.

SKILLS:

• Bilingual Communication (Spanish)

• Microsoft Office Suite

• Relationship Building

• Management

• Organization

• Negotiation, mediation, and the ability to form relationships rapidly with people, regardless of backgrounds and viewpoints.

ACHIEVEMENTS AND CERTIFICATES:

• Certified Nursing Assistant – pending renewal.

• Emergency First Response training for basic life support and first aid based on standard guidelines for cardiopulmonary resuscitation (CPR) and emergency cardiovascular care (ECC) – pending renewal.

EDUCATION:

2000-2003

Georgia Perimeter College, Dunwoody, GA

1999-2000

Medical Services, Maxwell School of Technology, Lawrenceville, GA

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