Customer Service Specialist Candidate Robert Nock
Resume:
Robert Nock
Cleveland, OH *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Pre- Maintenance Specialist
NAE/NWAN, A Portfolio
Company
September2021-Present
Role and responsibilities of the Pre- Maintenance Specialist include taking detailed notes of the claims that are being submitted on behalf of the customer. On average we receive 50 inbound calls where we provide excellent customer service and collect Pre- Maintenance information such as oil changes and scheduled maintenance the customer has completed on their vehicle. We provide the customer with benefits of returning to the selling dealer vs taking their vehicle to a local facility. We are expected to have a 30 percent conversion rate.
Order Entry Technician
Grane Rx
January 2019 to November 2020
As an Order Entry Technician at Grane our primary responsibility is "keying" prescriptions into our main software for Pharmacist review. Secondly as a tech we accept and place outbound calls to different Hospice care or Nursing Care Facilities to verify Prescription and make corrections. At times we may schedule couriers and prepare pharmacy back-up orders for stat delivery.
Patient Care Advocate
ACCREDO
January 2015 to December 2018
The PCA role at Accredo mostly entails receiving and placing outbound calls to Patients to Re-order specialty medications. There are several steps that must be verified before placing a Re-order, Verifying Prescriptions, and Child Bearing Potential with women who can become pregnant. Also, the PCA may work with a Pharmacist for counsel calls, transferring for Side effects and Courier Shipments. As a PCA you must Identify Adverse Events from patients and report them.
IBEX GLOBAL: INBOUND CALLS
Sales Associate
Billing and Sales Department
January 2014 to December 2015
Daily functions at IBEX are resolving billing conflicts, and explaining the customer's bill. Setting up new services such as telephone, mobile phone, high speed internet and cable; using a variety of computer software to complete task. Also, reaching out to other departments to resolve technical service conflicts and able to demonstrate and following strict call flow sheet. Having a vast knowledge of all of AT&T's products and being able to upsell to customer while resolving the initial conflict. Customer Service Team Leader
SERVICELINK
July 2012 to November 2013
Essential duties and responsibilities consisted of correcting conflicts with Mortgage documents. Training new hires to become fluent with various types of software also showing associates the correct path to resolve Mortgage rejections from the county. Additionally I explained certain forms that are required by different counties and states.
I personally received direct requests and unresolved issues from management on escalated files. Effectively communicate with borrowers via telephone and email. Furthermore I was required to manage the floor which included handling complaints and resolving borrowers concerns in a timely manner. On a day to day basis I helped my team members reach their goals by taking on difficult tasks and any other contributes that were needed to help everyone succeed.
Sales Associate 08/09
MACY'S DEPARTMENT STORE
January 2010 to April 2012
Provided administrative support Executives and assist the H.R. Manager. This includes Human Resource responsibilities, scheduling responsibilities, Cash Office responsibilities, and other operational administrative functions.
• Office Management: Facilitate the interview process, including execution of all new hires paperwork,and data input of new hires into HR systems. Assist the Human Resources Manager as an HR liaison for store associates and executives. Schedule On- Call associates, and coordinate weekend schedule compliance in partnership with Store Management Team
• Operational administrative tasks: Balance the vault and perform other cash functions on a daily basis;perform monthly cash office self-audit. Coordinate distribution of all in-coming communication, including phone, fax, e-mail, network printer, and Stores' Portal. Maintain store supplies, process supply orders.
• Customer Service: As a Sales associate for five months personable customer service was our mainservice focus. Making billing payments for customers or helping with billing inquiries. Other goals as a sales associate included opening Macy's accounts, items per transaction and keeping that specific department clean as well as sized correctly. Sales Associate
SEARS DEPARTMENT STORE
April 2009 to August 2009
Successfully managed high volume sales in different departments in Sears. Hardware department, large appliances department. Greatest strength while working at sears was my ability to sell credit cards (20-25) per month. Education
High School diploma
Shaler Area High School
2007
A.W. Beattie Career Center.
2007
Skills
• Organization skills
• Payroll
• Time management
• Peoplesoft
• Excel
• Lotus notes
• Microsoft word
• Word
• Order Entry
Assessments
Customer focus & orientation — Expert
July 2021
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. Additional Information
Skills Summary
Strong Technical Skills; Proficient in Microsoft Word, Excel. Also Lotus Notes, Oracle's PeopleSoft, and
Taleo. Good analytics with knowledge of payroll systems.
High Organization Skills; with the ability to adapt quickly to changing priorities. Effective prioritizing and time management skills. Good interpersonal and leadership qualities. Operating Systems: Windows (all versions).
Contact this candidate