Debt Recovery & Administrative Support Specialist
Resume:
Ashley McFadden
Jacksonville, FL *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Rep.
Dare2Dream 413 - Jacksonville, FL April 2013 to Present Responsible for acting as a liaison between customers and companies. Assist with complaints, orders, errors, account questions, billing, cancellations, and other queries. Greet customers warmly and ascertain problems or reason for calling. Assist with placement of orders, refunds and exchanges. Administrative Assistant
Community Hospice - Jacksonville, FL
September 2021 to November 2021
Float, Performs clerical and routine administrative work ranging in complexity that may require the exercise of independent judgment.… Serving as a backup for reception. Greeting & Escorting visitors within the new building. play an important role in organizing, managing, and keeping an office running. Most administrative assistants are responsible for clerical and organizational tasks like file organizing, scheduling appointments, assisting other staff members, and drafting correspondences or messages. Debt Collection Agent
ARS National Services - Jacksonville, FL
December 2019 to September 2020
Keeps track of assigned accounts to identify outstanding debts. Plans course of action to recover outstanding payments. Locate and contact debtors to inquire of their payment status. Negotiates payoff deadlines or payment plans. Handles questions or complaints. Investigate and resolve discrepancies. Create trust relationships with debtors when possible to avoid future issues. Update account status and database regularly. Alert superiors of debtors unwilling or unable to pay when necessary. Comply with requirements when legal action is unavoidable.
Debt Collecting Agent
Enhanced Resource Centers/ERC - Jacksonville, FL
December 2014 to December 2019
Keeps track of assigned accounts to identify outstanding debts. Plans course of action to recover outstanding payments. Locates and contacts debtors to inquire of their payment status. Negotiates payoff deadlines or payment plans. Handles questions or complaints. Investigate and resolve discrepancies. Create trust relationships with debtors when possible to avoid future issues. Update account status and database regularly. Alert superiors of debtors unwilling or unable to pay when necessary. Comply with requirements when legal action is unavoidable.
LTD Ministry, Volunteer- Mentor
Increase girls' sense of self-worth; Improve girls' perspective toward education; Assist young girls in development and define their short-term and long-term goals; Encourage social awareness through community service projects. Education
College Degree in Medical administrative assistant Everest University-Orange Park - Orange Park, FL
May 2010 to November 2011
High school diploma
Clay High School - Green Cove Springs, FL
August 2003 to May 2006
Skills
• Typing: 30 WPM
• Medical Equipment: ICD-9 Books, CPT Codes, EKG, Blood Pressure Cuffs
• CPR
• HIPAA
• OSHA
• Class E Drivers License
• Microsoft Office (Word, Excel)
• Internet Explorer
• Medisoft
• Google workspace
• Microsoft Outlook
• Gmail
• Dropbox
• Software
• tools for
• video conferencing (Zoom, Google Meet)
• Slack
• Calendly
• Google Calender.
• Computer
• Printer
• Fax Machine
• Scanner
• ICD-10
• Medical Coding
• Medical Billing
• Medical Terminology
• Medical Scheduling
• Transcription
• Medical Office Experience
• Anatomy Knowledge
• QuickBooks
• Hospital Experience
• Accounts Receivable
• Insurance Verification
• Medical Records
• Administrative Experience
• ICD Coding
• Quality Assurance
• Phone Etiquette
• Negotiation
• Accounting
• Microsoft Powerpoint
• Hospice Care
• Data Entry
Certifications and Licenses
Class E
Driver's License
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