Customer-Focused Operations & Support Professional

*** *. **** ******, ****** Junction, AZ 480-***-****

DUSTIN BARRY BASILIO ROTH

Objective

"Seeking a challenging position in any industry where I can utilize my skills/experience to contribute to the success of the company"

Oct 2024-May 2025- Amazon One Medical-CSS

Customer Service Representative (CSR) at One Medical typically handles inbound patient calls, resolving billing inquiries, insurance claim issues, and appointment scheduling, while also navigating the complexities of healthcare systems. They focus on delivering high-quality, patient-centered service and ensuring a positive experience within the healthcare environment

Sep 2021 – JUNE 2024 – REMOTE GATE AGENT –

• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network

• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches

• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks

• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)

• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.

• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

OCT 2019 TO AUG 2021 IQOR SERVICES

Answer incoming calls assisting with verifying coverage, filing claims, and scheduling repairs to fix things under home warranty

Collaborate with management teams to stay updated on new products, services, and policies

Record customer information within our customer service database

Engage with clients in a friendly and professional manner while actively listening to their concerns

Offer support and solutions to customers in accordance with the company's customer service policies

Other duties as requested

MARCH 2017 TO AUG 2019 GC SERVICES

CUSTOMER SERVICE REPRESENATIVE

Answer incoming chats, up to two concurrently, for GC Client

Provide excellent quality customer service by offering resolutions within client guidelines.

Other duties as assigned

Minimum typing speed of 35 wpm with 95% accuracy

JULY 2016-MARCH 2017 CONSUMER CELLULAR

CUSTOMER SERVICE REPRESENATIVE

Be the face of our company and handle incoming calls from our customers

Work with a computer, headset, and a multitude of cell phones

Translate techno-lingo into real world terms

Change lives – what would you do without your cell phone?

Make people smile (a lot!)

Work on a team that thinks timeliness and punctuality are pretty darn important

Have a chance to give back to the community through company organized events

You’ll have some fun taking advantage of our ping pong table and shuffle board

Hard work will be rewarded with bonuses, growth opportunities, and recognition

Work with people that are just as passionate as you are about taking care of our customers

JULY 2007 – JANUARY 2009 US AIRWAYS PHOENIX, AZ

OCTOBER 2011 – MARCH 2013 WALMART MESA, AZ

CASHIER

-CASHED CUSTOMERS OUT, THRU A DIGITAL CASH REGISTER

-HELPED CUSTOMERS FIND WHAT THEY NEED IN THE STORE

JULY 2009 – JULY 2011 – WENT TO SCHOOL

JULY 2007 – JANUARY 2009 US AIRWAYS PHOENIX, AZ

RAMP AGENT

Move baggage and cargo of various weights to and from aircraft

Drive and operate belt loaders

Service aircraft at gates with ground power and air conditioning

Tow and pushback aircraft from gates

Service aircraft lavatories and water ports

Clean interior of aircraft when needed

Position beverage and luggage carts around the ramp area

Works outdoors in various weather conditions

Work shifts that include irregular and/or extended hours, weekends and holidays.

AUG 2006 –JULY 2007 JUST SPORTS MESA,AZ

SALES CLERK

SOLD SPORTS ATTIRE TO CUSTOMERS

HELPED CUSTOMERS ON THE FLOOR TO HELP THEM FIND WHAT THEY ARE SHOPPING FOR STOCK MERCHANDISE IN THE STORE

AUG 2004 –

AUG 2006

MESA AIRLINES

PHOENIX, ARIZONA

RAMP AGENT

Move baggage and cargo of various weights to and from aircraft

Drive and operate belt loaders

Service aircraft at gates with ground power and air conditioning

Tow and pushback aircraft from gates

Service aircraft lavatories and water ports

Clean interior of aircraft when needed

Position beverage and luggage carts around the ramp area

Works outdoors in various weather conditions

Work shifts that include irregular and/or extended hours, weekends and holidays.

JUNE 2001 –

AUG 2004

APACHE JUNCTION PARKS

AND RECREATION

APACHE JUNCTION, 85120

RECREATIONAL LEADER

Planning and organizing: Planning, organizing, and conducting activities such as games, sports, arts and crafts, and birthday parties

Supervising: Supervising participants, enforcing rules, and maintaining order

Scheduling: Scheduling games, activities, and facility use

Maintaining equipment: Maintaining equipment and supplies, and ensuring proper storage and inventory

Record keeping: Keeping records of activities, attendance, and league fees

Promoting: Promoting events and preparing advertisements

First aid: Providing first aid when necessary and documenting injuries and incidents

Facility maintenance: Inspecting facilities and ensuring they are used and maintained properly

Transportation: Transporting participants to off-site excursions

Communication: Communicating with participants, patrons, and staff

Computer use: Using computers for word processing, spreadsheets, calendars, email, and databases

AUG 2001 -

OCT 2001

FAMOUS SAMS

APACHE JUNCTION, AZ

BUSSER

Table setting: Set tables with clean linens, silverware, and glassware

Table maintenance: Assist with table maintenance during service, and clear tables when guests leave

Cleaning: Clean tables, floors, walls, and other areas, including sweeping and mopping

Refilling: Refill water glasses, coffee, and hot tea, and refill condiment dispensers

Supporting waitstaff: Help servers keep tables clear of dirty dishes and debris, and alert servers if guests need something

Other duties: Deliver food, polish glassware and silverware, clean menus, and maintain side stations

Communication: Communicate effectively with guests and coworkers

Teamwork: Promote teamwork by assisting coworkers

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