Client Partner with Growth & Relationship Focus
Resume:
MM
MICHELLE MCHARGUE
************@*****.*** 256-***-**** Muscle Shoals, AL 35661
Dynamic Client Partner at Baseboarders with a proven track record in customer relationship management and consultative sales. Expert in conflict resolution and enhancing customer engagement, I successfully implemented initiatives that boosted client satisfaction and loyalty. Adept at driving growth through strategic lead generation and fostering strong client relationships. Seasoned Client Partner with background in strategic planning and improving client relationships. Bring proven track record of solution selling, relationship building and project management skills to drive customer satisfaction and retention. Successful at expanding network connections, introducing products and implementing pricing models. Strongly believe in delivering value to clients through organizational synergy and solution- oriented approach.
Conflict resolution
Time management
Client interaction
Consultative sales
Cash handling
Continuous improvement
Cross-selling
Customer service
Team collaboration
Data entry
Office administration
Payroll processing
Scheduling
Problem-solving
Baseboarders Muscle Shoals, Alabama
Client Partner
06/2021 - Current
Implemented customer service initiatives to improve customer experience. Generated new business through lead generation activities such as cold calling, networking.
Conducted presentations on products and services to potential customers. Responded promptly to inquiries from existing clients and prospects via phone, email, or social media channels.
Facilitated resolution of customer complaints in a timely manner ensuring maximum customer satisfaction.
Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
Managed client accounts, including contract negotiations and invoicing. Resolved customer complaints regarding sales and service. Supported sales team members to drive growth and development. Color Craft Studios Scottsboro, TN
Photographer/Sales
05/2018 - 04/2020
Set up lighting equipment and adjust camera settings to capture desired images.
Maintain photography equipment including cameras, lenses, lighting gear, tripods.
Advise on appropriate poses, props, and backgrounds for each shot taken. Review proofs with clients to determine which images should be printed or published.
Compose creative shots from different angles that are visually appealing. Summary
Skills
Experience
Create portfolios for clients to showcase work.
Research trends in photography styles to stay up-to-date with current technologies and practices.
Provide direction to models and subjects throughout photoshoots while capturing natural expressions.
Consult with clients to understand their needs and preferences for a photo shoot.
Conduct interviews with subjects of a photoshoot to ensure comfort level during the session.
Train assistants on proper use of photography equipment and techniques used in the industry.
Ensure safety of people involved in photo sessions by following all applicable laws and regulations.
Deliver quality products within deadlines established by clientele. Set up lights, backdrops, and props for shoots and events. Publix Florence, AL
Certified Pharmacy Technician
08/2016 - 05/2018
Checked expiration dates on drug products prior to dispensing them to customers.
Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products. Processed third-party insurance claims for reimbursement of pharmaceuticals.
Provided medication and other healthcare products to customers accurately and efficiently.
Entered patient profile information into computer systems accurately and completely.
Resolved customer complaints regarding product quality or quantity issues.
Monitored stock levels of medications in the pharmacy's inventory system. Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
Performed administrative duties such as filing, data entry, answering phones.
Assisted patients in understanding their medication instructions and usage directions.
Verified accuracy of patient information on prescription orders. Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
Answered questions from customers regarding insurance coverage eligibility requirements.
Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests. Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information. Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Implemented and followed pharmacy protocols for medication disposal and waste management.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Bobo Family Group Florence, AL
Personal Assistant/Front Desk
Receptionist
04/2011 - 08/2016
Coordinated travel arrangements, securing accommodations and transportation efficiently.
Maintained confidential personnel records and sensitive information securely.
Greeted visitors professionally, assisting with inquiries to ensure positive experiences.
Scanned documents into electronic format for secure database storage. Prepared reports, presentations, agendas, and correspondence with attention to detail.
Proofread documents for accuracy before submission to executive team. Managed office supplies inventory, placing orders as necessary to prevent shortages.
Answered incoming calls and emails promptly while managing executive's schedule.
Anderson Chiropractic Center Florence,
AL
Assistant Manager/Chiropractic Health
Assistant
06/2010 - 01/2016
Monitored employee attendance records, timekeeping, and payroll information.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Maintained accurate records of sales transactions using point-of-sale systems.
Maintained up-to-date knowledge of company products and services. Conducted regular performance reviews for employees to identify areas of improvement.
Developed a system for tracking inventory and ordering supplies as needed.
Organized training sessions for new hires to familiarize them with the workplace environment.
Supervised daily operations including scheduling shifts, assigning duties. Established processes for monitoring customer satisfaction levels. Communicated regularly with customers to gain insights into their needs. Managed customer service inquiries and complaints in a timely manner. Delegated work to staff, setting priorities and goals. Complied with safety policies and procedures at all times while performing job duties.
Answered incoming calls in a professional manner and directed inquiries appropriately.
Verified patient insurance information and updated records as needed. Assisted with scheduling tests or therapies ordered by the chiropractor if applicable.
Kept patient rooms clean between services and removed used linens for laundering.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Input patient data into medical software and provided appropriate updates to records.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Scheduled appointments for patients via phone and in person. Shoals Christian School Florence, AL
High School Diploma
05/2000
Florence Christian School Florence, AL
1994-1999 High school
NWSCC Muscle Shoals, AL
Some College (No Degree) in Business Administration University of Phoenix Tempe, AZ
Some College (No Degree) in Business Administration Music
Reading
Family
Art
Certified Pharmacy Technician 2016
References available upon request.
Education and Training
Activities and Honors
Certifications
References
Contact this candidate