Remote Help Desk Support Specialist with Strong Customer Service

JOANNA CHISHAKWE

New York, NY ***** ********@****.**.*** 201-***-**** LinkedIn

EDUCATION

Yeshiva University, Katz School of Science and Health New York, NY Master of Science in Cybersecurity May 2027

Relevant Coursework: Cybersecurity Foundations, Data and Communication Security, and Risk Management and Cybersecurity

University Of Zimbabwe Harare, Zimbabwe

Bachelor of Science Honors in Cybersecurity and Forensic Audit September 2024 CERTIFICATIONS

Introduction to Cybersecurity from Cisco

AWS Partner: Technical Accredited

Cyberbit Course Completion Certificate

PROFESSIONAL EXPERIENCE

IT Auditor, October 2024– July 2025

Instinct Risk Advisory Harare, Zimbabwe

• Executed security audits and risk assessments using frameworks such as NIST and COBIT, alongside control testing, walkthroughs, and stakeholder interviews to identify vulnerabilities in ITGC and access controls.

• Delivered 12 plus audit reports with 95% acceptance by audit committees and an average reduction of 40% in control deficiencies post-remediation across client engagements. Junior SAP Basis Security Consultant September 2022 – July 2023 Tano Digital Solutions Harare, Zimbabwe

• Ensured reliable and secure operation of SAP ERP systems through installation, configuration, troubleshooting, backups, and user training.

• Helped maintain 99.7% system uptime across 5+ client environments and a ~20% reduction in post-go-live support tickets through practical user training and documentation. SKILLS

Operating Systems: Linux, Windows,

Programming: SQL, PowerShell, HTML, ACL

MEMBERSHIPS

Information Systems Audit and Control Association (ISACA) October 2024 – Present International Information System Security Certification Consortium (ISC2) April 2024 – Present