IT Infrastructure & Security Specialist with Clearance

JACOB R. TORRES

Colorado Springs, CO ***** 719-***-**** *************@*****.***

LinkedIn: www.linkedin.com/in/jacob-torres997

PROFESSIONAL SUMMARY

IT professional and military Veteran with 10+ years of experience administering, securing, and supporting enterprise and classified networks. Skilled in network infrastructure operations, system administration, information assurance, and IT service delivery across tactical, operational, and SCIF environments. Hands-on experience with Cisco switching, Windows Server, Active Directory, secure enclaves, imaging systems, and network hardware lifecycle management. Known for troubleshooting complex infrastructure issues, maintaining network integrity, and supporting mission-critical communications. Security+ certified with an active Secret clearance.

SECURITY CLEARANCE

Secret Granted 17 May 2017 Continuous Evaluation

CORE SKILLS

Networking: Cisco switches/routers, Cisco Unified Communications Manager (CallManager), VLANs, routing fundamentals, fiber/copper troubleshooting, media converters, SATCOM systems (STT, GATR, SATURN, CPN)

Systems Administration: Windows Server 2019, Windows XP/10/11, Active Directory, Windows Registry, GPO, imaging (PXE), DISM, PowerShell, UEM, Purebred

Security & Compliance: DISA STIGs, COMSEC, IA compliance, closed networks, classified environments, IA best practices

Tools: ServiceNow, Remedy, Synology DSM, ManageEngine, Kiwi Syslog

Other: Asset management, documentation, help desk support, Agile

PROFESSIONAL EXPERIENCE

Ensco MSG – Colorado Springs, CO

IT Manager June 2025 – Present

Performed asset management functions including tracking and documentation of network hardware, peripherals, and infrastructure components.

Executed hardware deployment, upgrades, and decommissioning in accordance with organizational standards and security requirements.

Supported the design, planning, and implementation of new network cabling and infrastructure within SCIF environments, ensuring compliance with classified facility standards; assisted with cost estimation, bill-of-materials creation, and vendor sourcing.

Contributed to architecture and deployment planning for SCIF network environments.

Managed and audited hardware and software inventories for classified work centers.

Updated scripts to remotely query systems for installed updates and KB patches in closed area.

Automated file-share operations including scheduled backups.

Administered and maintained isolated/closed network environments.

Used Synology DSM, ManageEngine, and Kiwi Syslog for system management.

Built Windows 11 deployment image compliant with DISA STIGs for use in closed classified environment.

Performed manual patching and maintenance for Windows Server 2019 and Windows 10/11.

Managed Cisco switch configurations including VLANs and security hardening.

Authored, maintained, and version-controlled technical documentation, SOPs, and process guides for internal workflows.

Developed and maintained GPOs aligned with STIG compliance and hardening best practices.

Participated in Agile sprint cycles to bring the classified closed-area network to a compliant baseline aligned with DISA STIG requirements in preparation for Windows 11 deployment.

S2 Technologies – Colorado Springs, CO

Communications Focal Point Technician June 2024 – June 2025

Processed, created and administered 600+ user accounts across NIPR and SIPR.

Resolved and routed service requests for classified and unclassified networks within SLA requirements.

Supported 1,200+ users with account and network services.

Oversaw reporting, documentation, and processing of Negligent Disclosures of Classified Information (NDCI)

Coordinated cross-functional technical issue resolution.

Processed ServiceNow and Remedy tickets.

Maintained network/system outage calendars for Peterson AFB.

Apogee Engineering – Colorado Springs, CO

Helpdesk Technician September 2023 – June 2024

Delivered IT support for 400+ users resolving hardware, software, and connectivity issues.

Responded to and closed 900+ helpdesk tickets, ensuring accurate documentation and effective issue resolution

Installed, configured, and maintained workstations and enterprise applications.

Provided end-user assistance for technical inquiries, troubleshooting workflows, and system navigation, improving user efficiency and reducing repeat incidents.

Escalated complex issues to higher-tier teams for diagnoses and resolution.

Diagnosed fiber/copper issues and media converter failures.

Re-imaged systems to baseline configurations using PXE.

Configured government iPhones via UEM and Purebred.

Supported Secret VTC systems.

U.S. Army – 188th Brigade Support Battalion, Fort Bragg, NC

Information Technology Specialist 2021 – 2023

Operated and maintained computer systems, servers, VOIP devices, and LAN equipment across multiple enclaves.

Installed and maintained routers, switches, TACLANE-Micro (KG-175D), firewalls, servers, and laptops.

Maintained satellite systems including STT and JBC-P.

Operated and maintained line of site equipment to include SINCGARS and HCLOS communication systems.

Performed system and network administration tasks.

Managed NETOPS Service Desk including incidents, problems, and change requests.

Set up VTC equipment weekly.

Activated government phones using UEM and Purebred, providing uninterrupted service to 10+ users.

Served as COMSEC custodian for brigade equipment.

U.S. Army – 1-67 Armor Battalion, Fort Bliss, TX

Help Desk Manager / Communications Specialist 2017 – 2021

Maintained tactical network communications and provided IT support for 500+ personnel.

Configured and maintained satellite communications, including STT and GATR satellite systems.

Reduced satellite setup time from 50 minutes to under 30 minutes.

Led deploy-ready three-person CPN team with highest network uptime.

Supported Brigade NETOPS with CPN lifecycle maintenance and updates.

Activated government phones and tablets via UEM and Purebred.

Served as COMSEC custodian.

Provided CENTRIXS user training and maintained CENTRIXS equipment.

2nd Space Brigade – Colorado Springs, CO

Space Team Member 2015 – 2017

Built and deployed team workstation images.

Configured and managed SATCOM phones.

Maintained SATURN secure satellite terminal.

Operated Global Broadcast Service (GBS) terminal.

CERTIFICATIONS

CompTIA Security+

Certification Date: 06/21/2022-2028

- Code: K3KHM4XS1N4Q18GN

RELEVANT TRAINING

Army IT Specialist Course (53125B10), 2016

Coursework equivalent: IT Essentials I & II, Cisco Network Fundamentals, Cisco Routing Protocols, Network Administration, Security+

Cisco Certified Network Associate (training completed)

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