Dynamic Supervisor with Operational Excellence

SF

SANAI FOWLER

************@*****.*** 773-***-**** Chicago, 60615 WWW: Bold Profile

Dynamic supervisor with a proven track record at IL Gelato Hawaii, enhancing team productivity through effective staff management and goal-oriented training. Skilled in customer service and conflict resolution, I foster a collaborative environment that drives results and improves customer satisfaction. Committed to excellence and continuous improvement in all operations.

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Training and mentoring

Goal oriented

Staff management

Customer service

Team building

Project management

Social media marketing

Time management

Conflict resolution

Employee development

Employee motivation

IL Gelato Hawaii Honolulu, USA

Supervisor

01/2023 - Current

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions. Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity. Greeted customers entering store and responded promptly to customer needs.

Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

AbbVie Waukegan, Illinois

Summer Worker

06/2025 - 07/2025

Operated production equipment to ensure efficient product manufacturing.

Maintained cleanliness and organization of work areas according to safety standards.

Collaborated with team members to streamline workflows and improve processes.

Monitored supply levels and reported shortages to maintain production Summary

Skills

Experience

flow.

Documented production activities accurately for compliance and reporting purposes.

Organized work area at end of shift to ensure it is ready for next day's production run.

Communicated regularly with supervisors regarding progress of projects and completed tasks.

Established professional working relationships with staff from various levels.

Jewel Osco Chicago, USA

Cashier

05/2023 - 08/2023

Louisiana State University Baton Rouge, LA

Bachelor of Arts in Marketing

08/2025 - Current

HAWAII PACIFIC UNIVERSITY

Bachelor of Science in International Business, Art History 08/2023 - 05/2025

GPA: 3.5 / 4.0

English

Education and Training

Languages

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