Administrative Professional with Medical Support Experience
Resume:
Audrey Guess-Northington
Havertown, PA *****
************@*******.***
Professional Summary
Experienced administrative professional skilled in office management, customer service and Medical Assisting with the proven ability to support upper level management, maintain records and troubleshooting. Recognized for customer care, with a demonstrated knowledge of Microsoft Office suite and several types of office equipment.
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Receptionist/Front Desk
Dr. Aaron Shapiro, Plastic Surgery and Board Certified ENT-Bryn Mawr, PA September 2024 to Present
• Greet and check in patients
• Schedule patient appointments and IMEs for 3rd party workman’s comp and law offices
• Collects and record co-pays and procedure payments
• Update all patients’ information
• Follows HIPAA guidelines
• Professionally, deescalate patient issues if necessary Medical Assistant
Mainline Foot and Ankle-Bala-Cynwyd, PA
September 2023 to March 2024
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Managed patient medical records by accurately documenting information in electronic health record systems
• Collaborated with insurance companies to verify coverage eligibility for patients
• Ensured compliance with HIPAA regulations
• Responded quickly during emergencies or urgent situations within the clinic setting
• Demonstrated proficiency in using electronic health record (EHR)
• Showed empathy and professionalism when dealing with patients
• Safely disposed of bio-hazardous waste materials
• Achieved improvements in patient satisfaction scores
• Provided wound care daily
• Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
• Scheduled appointments for patients, coordinating with the Vascular Dr. on the premises Medical Office Assistant
Dr. Leslie Bankoff, D.O., Family Medicine-Philadelphia, PA February 2014 to August 2023
• Scheduled Appointments, Completed Intake and Collected co-pays from consumers
• General office duties, scanning, phone, fax, copier, etc.
• Provided exceptional customer service to our clients
• Managed patient scheduling and appointment coordination, ensuring efficient flow of daily operations
• Assisted physicians with patient examinations by preparing examination rooms, taking vital signs, and documenting patient symptoms
• Performed administrative tasks such as answering phone calls, responding to inquiries, and managing correspondence
• Provided exceptional customer service by addressing patient concerns or complaints in a professional manner
• Stocked supplies as necessary
• Maintained strict confidentiality of patient information in compliance with HIPAA
• Provided administrative support to physicians during patient consultations or meetings
• Supported front desk operations by greeting patients, verifying demographic information, collecting co-payments, etc
Medical Support Clinician (Adecco Medical & Science) Micro Center-Saint Davids, PA
March 2020 to April 2021
• COVID-19 employee (with Adecco Medical and Science)
• Complete daily COVID-19 questionnaire for all employees
• Electronically record all employee's temperatures daily
• Distribute hand sanitizer, face masks, and gloves as needed Residential Aide
Gaudenzia House DRC, Inc-Philadelphia, PA
September 2019 to December 2019
• Maintained accurate hourly entries in logbook of residential movements.
• Entrusted to handle confidential and sensitive situations in a professional manner.
• Monitored and collected specimen from client for routine and random drug testing.
• Worked additional shifts and extra hours during busy periods and Holidays to maintain proper staffing in floor coverage.
Intern
Temple School of Podiatric Medicine/Temple Foot and Ankle Institute-Philadelphia, PA December 2013 to February 2014
Answered incoming telephone calls, took down messages and providing information.
● Addressed client inquiries by phone and updated database information.
● Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
● Successfully scheduled patient appointments for 8-10 podiatrist between two office locations.
● Education
Assistant Office Manager
Stubbs Enterprise Inc-Philadelphia, PA
2009 to 2013
Managed budgets, event itineraries and accounts to improve productivity initiatives.
● Tracked expenses, processed invoices and completed other related accounting tasks
● Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
● Improved upon office systems and building superb relations with clients and patients as well as vendors and business associates
Education
Clinical Medical Assistant (Diploma)
Stick N Go-Philadelphia, PA
March 2023 to May 2023
Business Management (Some College)
CCP-Philadelphia, PA
September 2011 to April 2012
Medical Billing and Coding (Diploma)
Temple University-Philadelphia, PA
2012
Secretarial Science (Some College)
Community College of Philadelphia-Philadelphia, PA January 1993 to April 1993
Business (Some college)
St. Joseph's University-Philadelphia, PA
May 1992 to July 1992
High School Diploma
Overbrook High School Music Magnet-Philadelphia, PA 1991
Skills
• Serving
• Experience with children
• Front desk
• Epic
• Experience working with students
• Instructor experience
• Vital signs
• Supervising experience
• Accounts payable
• Customer relationship building
• Appointment scheduling
• Cashiering
• Accounting
• Machine learning
• Customer service
• Insurance Verification
• Mentoring
• Medical Receptionist
• Patient care
• Data Collection
• Medical Billing
• Home health
• Manager
• Event planning
• Cleaning
• Leadership
• Medical Records
• Classroom management
• Typing
• Patient interaction
• Other (software program)
• In-person customer service
• Writing skills
• Calendar management
• Home care
• EMR Systems
• Childcare
• Bookkeeping
• Time Management
• ICD-9
• Guest relations
• Working with people with disabilities
• Clerical experience
• Teamwork
• Clerical Experience
• Sales
• Teaching
• Coaching
• Human resources
• Payroll
• Data Entry
• Administrative Experience
• Customer support
• Word processing
• Classroom experience (5 years)
• Training & development
• Guest services
• Food service
• Filing
• Microsoft Outlook
• Driving
• Recruiting
• Attention to detail
• Developmental disabilities experience
• Hotel experience
• Phone Etiquette
• Positive reinforcement
• Medical Office Experience
• Computer literacy
• Transcription
• Retail sales
• Infant care
• Specimen collection / processing
• Medical Scheduling
• HIPAA
• Autism experience
• Laundry
• Budgeting
• Phlebotomy
• Hospitality
• Customer communication
• Multi-line phone systems
• Medical coding
• Math
• Accounting software
• Medical Assisistant
• Retail math
• Night audit
• Communication skills
• Medical records
• Customer Service
• Residential cleaning
• Outbound calling
• ICD-9 (5 years)
• Microsoft PowerPoint
• Medical Terminology
• Written communication
• Direct support
• Background checks
• Handling customer inquiries
• Microsoft Excel (10+ years)
• Case service coordination
• CPT Coding
• Mobile devices
• Cooking
• Personal Assistant Experience
• Microsoft Office (10+ years)
• Cash register
• Telemarketing
• Office management
• Data collection
• Cash handling
• Medication administration
• Management
• Passion for working with children (10+ years)
• Basic math
• Call center
• Helpfulness
• Training
• ICD-10
• Cold calling
• Business Management
• Microsoft Word (10+ years)
• Warehouse experience
• Senior care
• Medical Coding
• Front Desk
• EMR systems
• Experience Working With Students
• Medical terminology
Languages
• English
Certifications and Licenses
Cosmetology License
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