Prosthetist-Orthotist Clinical Rehabilitation Specialist

KETKI PATEL

***** ******* ***

Hayward, CA United States 94544

669-***-**** ***********@*****.***

Fully Work Authorized Green Card Holder

PROFESSIONAL SUMMARY

To secure a challenging position as a Clinical Rehabilitation specialist-Prosthetist Orthotist with a leading hi-tech corporation, utilizing my 9 years of experience. As a collaborative leader dedicated to empowering work culture, I am passionate about enhancing productivity and contributing to the team's success. Key Skills

Computer skills – Microsoft Office (Excel, Word, Power Point, Outlook) Clinical Rehabilitation specialist CAD – CAM, Trello Board, Kanban Board, Google( Sheets, Forms, PPT ) Sales- Marketing Management Recruiting

Training B2B sales

Prosthetist B2C sales

Orthotist Patient-focused care

Office administration Good communicator

Assessment of Amputee & Physically disabled patient Treatment planning Expertise working with particular populations/genders/age groups, Clinical administrative support Family/group/individual counseling Patient records software Working closely with client families Building patient trust Punctual Dedicated Worker

Team Player Problem Solving

Well Organized Adaptable

Case management

Language skills :English, Hindi, Gujarati

PROFESSIONAL EXPERIENCE

Office Administrator starting date- 08/07/2023

Golden hills physical therapy clinic, Milpitas, CA, USA Golden Hills Physical Therapy Clinic offers exceptional care with a compassionate team, state-of-the-art facilities, personalized treatment, and a focus on patient-centered, holistic health for positive outcomes. Golden Hills Physical Therapy Clinic is a caring place with a great team, modern facilities, and treatments just for you. They want you to feel better and be healthy. I currently work as a Office administrator, and it's my job to help patients at our healthcare facility. I've been doing this for the past 11 months, and I really enjoy it.

Scheduling and Organizing: - One of my main tasks is to set up appointments and make sure everything is organized for the patients. I want to make sure they get the care they need without any hassle.

Talking and Explaining:- I talk to a lot of people every day - patients, their families, and the doctors and nurses. I'm here to explain things to patients and their families in a way that's easy to understand. I want them to know what's happening with their healthcare.

Helping with Insurance:-Helping with Insurance: Dealing with insurance and bills can be confusing, so I'm here to help. I can explain how insurance works and answer any questions about bills. It's important to me that patients don't stress about money while they're getting better.

Keeping Records in Order: - I also make sure that all the paperwork is in order. This helps the healthcare team know what's going on with each patient. It's like keeping a good, organized file.

Supporting and Listening:-I'm a friendly face for our patients, and I'm here to listen to them. If they have concerns or choices to make about their care, I want to make sure their voices are heard. In my current role as a Office administrator, I'm dedicated to making the patient's experience as smooth as possible. I believe that good communication and support can make a big difference in a patient's journey to getting better. I’m proud to be part of the team that helps our patients every day. Sales & Operations Manager 09/01/2022 - 01/31/2023 Sulphur Technologies pvt.Ltd ( Brand Name -Ezcure), Ahmedabad, Gujarat,India Ezcure is giving Diabetes Care Solutions in Gujarat. They improving the quality of routine Daily Diet Habits for diabetic patients, offer a wide range of packages for type-2 diabetes, Thyroid, Obesity, including Yoga for type-2 diabetes

& Exercise.

Experienced Sales & Operations Manager with a proven track record of improving operational quality and team efficiency. Skilled in managing, sales, co-ordinating online & offline marketing team of 6 and increase the budget sales by 12%, and customer account operations while building strong relationships with customers and external vendors .Conducting weekly feedback from 20 to 30 patients diagnosis of diabetes, after 1.5 month, 60% of patient improved and were able to reduced their medication usage. Adept at negotiating contracts for the best pricing and terms, reducing expenses and increasing profits.

Experienced in recruiting, hiring, and training team members while maintaining high standards of customer service. Increased web traffic by 32% by optimizing the website & adding a paytm feature. A valuable asset to any organization seeking to streamline operations and increase profitability.

Providing Technical support using trello & google sheets, forms, PPT to maintain pateints medical vitals record data & working with a team of 3 troublshooting engineers.

Lead team of 20 people including marketing team, graphic desighner, tele-sales team, diatitians team & co- ordinate operationaly between this team to give satisfactory result to patients.

Supports 80+ patients in resolving application related problems as well as software related problems while consulting the patient online facing connectivoty errors & also in basic application and support packages errors, resulting saving time for users and for diatitian.

Enrolled 35 families into program & Organized monthly sessions & webinar to boost motivation, Open a new center & incresed 80 families in order to meet demand. Chief Executive Officer 07/23/2016 - 08/31/2020

Cure & Care Rehab Center, Ahmedabad, Gujarat, India

As a CEO, Oversaw business operations while designing, fabricating, and fitting customized orthotic and prosthetic devices. Developed treatment plans tailored to individual Patient needs, drove business growth with key operational initiatives, and built productive relationships with industry partners. As a Prosthetist/Orthotist, repaired, modified, and maintained medical devices, provided financial details to patients, and consulted with technical staff to determine the best materials and procedures. Constructed prosthetics and orthotics by hand, managed inventory, and developed relationships with industry partners and competitors.

Managed an average of 7 out patient and 6 indoor patient per day, providing examination, diagnosis and treatment.

Incresed sales by 5% in one year through didgital marketing & also by optimizing of each sales person & reservation strategy.

Lead team of 6 people including workshop technichnician and jounior staff offering satisfactory patient services, Gait traning.

Managed marketing and public relations functions.

Developed partnership & co-ordination with doctors, Vendors, Government Institutions for the purpose of information sharing and social disability camping. Suprvisor - Prosthetist Orthotist 11/01/2015 - 07/17/2018 Govt. Spine Institute, Ahmedabad, Gujarat, India

As a Supervisor Prosthetist and Orthotist at Govt. Prosthetics and Orthotics College, Govt. Spine Institute, CHA since May 2015, actively involved in the clinical treatment of patients.

Managed an average of 20 out patient and 30 indoor patient per day, providing examination, diagnosis and treatment.

Supervise & Lead a team of 17 people including workshop technichnician and jounior staff as well as teaching clinical training to student & offering satisfactory customer services, Gait traning.

During this time, Successfully managed complex cases, provided effective solutions for patients, and imparted knowledge to students, all while maintaining a commitment to excellence in patient care and education.

In addition, Lecturing Bachelor of Prosthetics and Orthotics students on relevant subjects since October 2015. Assistant rehabilitation service specialist 11/14/2014 - 04/16/2015 Complete Care Multi Specialty Physiotherapy Clinic, Ahmedabad,Gujarat,India

As an Assistant Rehabilitation Service Specialist at Complete Care Multi-Specialty Physiotherapy Clinic, Provided clinical support to patients and assisted in designing personalized treatment plans.

Worked closely with the rehabilitation team to monitor patient progress and adjust treatment plans as needed.

Helping in managing patient records, scheduling appointments, and ensuring timely completion of treatment.

My role required strong communication skills and the ability to work collaboratively with healthcare professionals to ensure the best possible patient outcomes. Clinical Rehablitation Service Specialist - Prosthetist Orthotist 09/17/2011 - 07/15/2014 Ottobock Healthcare, Ahmedabad,Gujarat,India

Otto Bock HealthCare is a leading provider of prosthetic and orthotic solutions in India. With a focus on improving the quality of life for amputees and individuals with mobility impairments, they offer a wide range of innovative products, including prosthesis.

During my 4 years as a Rehabilitation Service Specialist at Ottobock, achieved significant accomplishments. Responsible for established and maintained productive relationships with healthcare professionals, Orhtopedic Doctors,Physiotherapist, Oncologist, Cosmetologist, Plastic surgeons, Diabetologist, General Physician, Vascular surgeon and patients, patients resulting in increased referrals and improved patient outcomes.

Developed combination skills of set Clinical & Sales-CRM both in ottobock.

Managed & led seminars and workshops for Students, Staffs, Hopsitals, Doctors and Patients, resulting in increased awareness of Ottobock's products and services. Additionally, Successfully managed complex cases and provided effective solutions for patients, earning recognition as a top-performing team member.

ADDITIONAL WORK EXPERIENCE

Front End Team associates 06/06/2023 - Present

Walmart Neighborhood Market

Providing friendly and helpful customer service at the front end of the store. Greeting customers and assisting them with locating products or directing them to the appropriate departments.

Operating cash registers or point-of-sale (POS) systems to process customer purchases accurately and efficiently.

Accepting various forms of payment, such as cash, credit/debit cards, EBT pay,WIC pay and ensuring secure transactions.

Providing customers with a pleasant checkout experience.

Monitoring and maintaining the cleanliness and organization of the front-end area, including registers, conveyor belts, and shopping carts.

Assisting in managing the queue lines to ensure an orderly and efficient flow of customers. Resolving customer inquiries, concerns, or issues in a professional and courteous manner.

Collaborating with other associates and departments to provide excellent customer service and meet overall store objectives. Following all safety and security protocols, including handling cash and maintaining accurate cash register balances

EDUCATION

Master of Business Administration (MBA),

Hospital Administration 06/01/2019

Meerut, U.P.

Transcript G.P.A -

Bachelor of Science (BS), 03/01/2011

Prosthetics Orthotics,

Govt.P & O College,Govt. Spine institute, Civil Hospital PROFESSIONAL DEVELOPMENT/AFFILIATIONS

Rehablitation Council of India certification 03/01/2013 RCI Registration number- A-42838

Basic Life Support Skills/ Basic Life Support-Hands only CPR training 03/15/2018 Ahmedabad, Gujarat, India

Basics of Projecr Management certification 12/29/2021 Udemy

Certification in Latest Advances in the Management of Diabetic Patients, Orthomerica-Distance learning course online 09/27/2020

Certification in Fuzion-Defining the Problems -Adults with Childhood -onset disabilities, Orthomerica- Distance learning course online 09/14/2020

Certification in Fuzion-Refining the Solution – Optimizing the team approach’, Orthomerica-Distance learning course online 09/08/2020

Certification in Fuzion-Defining the problems Anatomy Biomechanics and Gait, Orthomerica-Distance learning course online 09/04/2020

Certification in The Pathogenesis and Progression of Peripheral Neuropathy, Charcot foot Syndrome and Wounds- defining the Problems, Orthomerica-Distance learning course online 08/29/2020

Certification in Orthotics Options for Patients with Cerebral palsy, Orthomerica-Distance learning course online 08/25/2020

Certification in The Pathogenesis and Progression of Peripheral Neuropathy, Charcot foot Syndrome and Wounds- Refining the solution, Orthomerica-Distance learning course online 08/24/2020

Reproductive Biology, HIV & AIDS awareness, Ahmedabad, Gujarat, India 04/23/2008

Orthoses & Prostheses by Measurement utilizing Cutting Edge CAD/CAM Technology, Ahmedabad, Gujarat, India 04/04/2008

Participation in Honorable prime minister camp by Govt. Civil Hospital at Rajkot, Gujarat, India

Participation in 22nd National Conference of ‘Orthotics & Prosthetics Association of India’ at New Delhi 02/12-14/2016

Participation in 19th National Conference of ‘Orthotics & Prosthetics Association of India’ at New Delhi 02/12-14/2010

Participation in 18th National Conference of ‘Orthotics & Prosthetics Society of India’ at Hyderabad, A.P 01/23-25/2008

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