Customer Service & Operations Professional
Resume:
JAVIECEYAE PICKENS
EXPERIENCE
August ****– November2025
Assistant Manager • QuikTrip • Austin, TX
Provides exceptionally fast customer service with a busy & fast paced environment. Responsibilities are to troubleshoot connectivity issues for our electronic devices within the network to ensure equipment is up to date & communicating with other devices at other sites to validate inventory, prep food, delegate clerks to different tasks, merchandising, & utilizing time effectively.
April 2021–June 2021
Sales Associates • Hibbett Sports • Bossier, City, LA
Offering a wide variety of shoes & clothing with the ability to upsell while offering great communication & knowledge about store sales & special events. Responsibilities are utilizing time effectively to accomplish a daily quota for sales & accessing inventory to confirm price drops that weren’t updated in store.
April 2019–August 2021
Call Center Representative • Teleperformance • Shreveport, LA
Customer-focused Call Center Representative with strong communication skills and experiences handling 60 or more high-volume inbound and outbound calls assisting customer with billing, & validating information to the account. Proven ability to resolve customer issues, meet performance targets, and provide excellent service while maintaining positive attitude.
June 2018–April 2019
Inventory Clerk • Ditto Apparel Warehouse • Shreveport, LA
Reliable and hard-working warehouse and retail professional with experience in inventory, stocking, order picking & receiving leader. Skilled at operating warehouse equipment, following safety protocols & meeting fasted-paced productivity goals.
EDUCATION
Southern University, Shreveport, LA
Overall academic GPA was 3.8 where I earned multiple certifications in information & technology.
Woodlawn Leadership Academy, Shreveport, LA
Academic GPA throughout high school averaged between 3.7-4.0 where I was a member of the robotics club.
CERTIFICATIONS AND LICENSES
Microsoft Office Specialist
Adobe Certified Photoshop
HTML (Hypertext Markup Language)
SKILLS
Microsoft Office
Java
Manager Experience
Sales
Excellent Communication Skills
C++ (Basic Book of Coding/Programming)
Structure Programming
COBOL (Informative/Advance coding)
Microsoft SQL (HTML)
Multitasker
Problem Solver
Customer service & conflict resolution
Inbound & outbound calling
Active listening
Inventory control & cycle counts
• Stocking and organizing merchandise
• Order picking & packing
• Warehouse apparel processing
RF Scanner use
Inventory tracking
3220 Duval Rd
Austin, TX 78759
*********************@*****.***
OBJECTIVE
After obtaining my high school diploma, I persisted my desires in information technology with a major in computer science. My passion has always been regarded in the latest technology & discoveries made by paleontologist.
I work diligently to improve my strengths & skillset on a daily basis, challenging myself with different life experiences with the expectation to excel. Consistently recognized for my gracious demeanor & ability to adapt all while offering my expertise assistance. Regarded as a loyal & efficient worker with any task before me in all employment positions held.
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