Multi-Discipline Human Services & Real Estate Professional

KENYETTA R WILLIAMS

404-***-**** *******************@*****.*** Kathleen, 31047

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SUMMARY

Human Service Professional with superior communication, analytical, written and prioritizing skills to successfully provide the highest level of customer service. Motivated and willing to work as an individual and team player. ability to train, motivate, and supervise others Innovative and capable of adapting to new challenges and developments within an organization Case Management/Human Service, Accounting, Legal, and Coordinating experience. Motivated real estate agent dedicated to giving clients first-class professional service and honest advice to enable sound financial decision-making in sales and purchases of real estate. Personable and ethical professional with several years of comprehensive experience buying and selling properties on behalf of clients. Versed in contract negotiation, contract management and prospecting.

SKILLS

Microsoft Office Suite

Word

Excel

PowerPoint

Outlook

Access

STARS

Type 50 WPM

Property valuation

Negotiation techniques

Legal compliance

Property marketing

Networking skills

Customer relationship management

EXPERIENCE

Real Estate Agent, Keller Williams Realty Peachtree Road, June 2025-Current Atlanta, GA

Interview clients to determine establish child support. Schedule customers for appointments by written notices and/or telephone contact. Conduct in-depth personal interviews with customers to obtain pertinent information related to eligibility factors based on policies and procedures manual. Explain programs to each customer, emphasizing the laws, regulations, rights, responsibilities, and reporting requirements.

Processes applications and/or reviews using appropriate criteria and policies consistently and according to established guidelines.

Processes case transfers to/from other counties as needed. Represent the agency position at administrative hearings requested by unsatisfied customers. Obtain information from the custodial parent/guardian regarding the location, identifying information, employment, etc., of the absent parent and record pertinent information on each absent parent.

Guided clients through buying and selling residential properties. Conducted market analysis to determine property values and trends. Child Support Services Agent 1, Child Support Services, August 2011-June 2023 Marietta, GA

Meet one on one with customer in a interview to register case for services. Register IV-A Referrals, Portal Applications, Foster Care and Non Tanf Application, and Medicare, Medicaid eligibility, set up court orders and accounts on system. Apply same day services, provide good customer services, work VCC escalations, correspondence, DCGS, portal e-mails, monitor cases for return documents. Screen and research different website to locate absent parents. Interface between management and team.

Strong written and verbal communication skills.

Managed case files for child support enforcement and compliance. Communicated with clients regarding payment obligations and modifications. Child Support /Program Assistant, Child Support Program, August 2008-August 2011 Marietta, GA

Assisted customers at front window.

Provided customers with general information.

Provided customers with intake forms and distribute forms to agents. Assisted case manager in updates for cases.

Open and distribute mail to agents.

Process incoming transfers and mail outgoing transfers. Maintain daily and monthly log.

Screen application and supporting documents.

Assisted agent with registering cases.

Administrative Assistant, Autry State Prison, April 2004-February 2008 Pelham, GA

Ensures office activities comply with policies and procedures. Initiates, processes and maintains records and invoices. Performed accounting, accounts payable, accounts receivable, payroll preparation, budget monitoring and general accounting.

Maintains calendar, prepares daily schedule and prioritizes meeting requests for manager. Maintains various databases and spreadsheets.

Compiles records and reports, posts data in record books. Oversees ordering and maintenance of office supplies and forms. Reviews incoming correspondence, screens items that can be routinely handled and prepares appropriate responses.

Operates office machines, such as typewriter, adding, calculating, and duplicating machines. Perform general office duties.

Sales, Call Tech Communication, March 2003-March 2004 Albany, GA

Answer calls professionally.

Respond to customer inquiries.

Research required information using available resources. Handle and resolve customer complaints.

Provide customers with product and service information. Enter customer information.

Process orders, forms and applications.

Identify and escalate priority issues.

Route calls to appropriate resource.

Follow up customer calls where necessary.

Complete call logs.

Produce call reports.

EDUCATION AND TRAINING

Sale Person License

Sales Person, MLS REAL ESTATE SCHOOL January 2025 - June 2025 Business Management

Strayer's University March 2019

Social Work

Darton College January 2005

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, & Access), STARS (System Tracking Accounting Report System), 50 WPM

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