Versatile Client Relations and Sales Professional
Resume:
K R
Kyla Renzi
Professional Summary
Versatile and results-oriented professional with a strong background in client relations, sales, operations, and administrative support. Experienced in CRM management, customer pipeline development, team coordination, and delivering exceptional service across in-person and remote environments. Highly organized, adaptable, and effective at managing multiple priorities while building positive relationships, seeking opportunities to contribute to client success, operations, or business growth.
Work History
LUV Automotive - Product Specialist
Lakewood, NY
01/2025 - Current
Epic Floats & Wellness - Wellness Center Manager
Jamestown, NY
09/2023 - 01/2025
Engaged customers to understand needs and recommend suitable vehicles.
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Conducted vehicle walkarounds to highlight features and benefits effectively.
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Collaborated with finance team to secure optimal financing solutions for customers.
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Boosted repeat business through excellent rapport-building skills, fostering long-term client relationships.
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Utilized CRM software to manage leads, track communication, and improve overall client interactions.
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Maintained a consistent pipeline of new prospects through networking efforts within the local community.
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Maintained up-to-date knowledge of product offerings and market trends.
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Oversaw daily operations to ensure optimal client experience and satisfaction.
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● Managed team scheduling, enhancing coverage and service efficiency. Developed wellness programs that increased client engagement and retention.
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************@*****.***
Falconer, NY 14733
Skills
● Customer engagement
● Product training
● Product launches
● Sales expertise
● Data management expertise
● Customer service
● Problem-solving
● Effective team coordination
● Market analysis
Education
06/2023
Falconer High School
Falconer, NY
High School Diploma
Activities & Leadership:
Falconer High School — Honor Society
Member
• Selected for academic achievement,
leadership, and community involvement
Future Business Leaders of America
(FBLA) — Falconer Chapter
Darden Restaurants, Olive Garden - Restaurant Hostess Lakewood, NY
04/2022 - 01/2025
Implemented training protocols for staff, improving service quality and consistency.
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● Maintained records, billing, and compliance documentation.
● Coordinated client services, intake, and high-volume communication
● Welcomed and seated guests, ensuring prompt and courteous service.
● Managed reservation system, optimizing table turnover and guest flow.
● Assisted in training new host staff on customer service protocols.
● Collaborated with kitchen and wait staff to enhance dining experience. Monitored dining area for cleanliness and readiness, meeting hygiene standards.
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Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
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Languages
English
Native or Bilingual
Historian
• Elected officer role responsible for
documenting meetings, events, and
chapter activities
• Managed records, photos, and written
summaries for organizational and
promotional use
• Supported chapter communications and
event coordination
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