Experienced Housing Manager with 20+ Years in Public Housing
Resume:
Karen Ressel
Housing Manager II
Citra, FL *****
**********@*****.***
Work Experience
Housing Manager II
DELAWARE STATE HOUSING AUTHORITY
duties included but not limited to over-seeing the complete operation of the housing site; day-to-day operation of the office; supervision of two maintenance personnel; coordinating the work of outside contractors; budgets, ordering supplies; responsible for maintaining files; processing recertifications for each resident; composing correspondence and reports; telephone, greeting of public; advising and assisting residents with issues.
Housing Manager I
DELAWARE STATE HOUSING AUTHORITY
July 1999 to 2006
duties included but not limited to over-seeing the complete operation of the housing site; day-to-day operation of the office; supervision of two maintenance personnel; coordinating the work of outside contractors; budgets, ordering supplies; responsible for Continue -
DELAWARE STATE HOUSING AUTHORITY - HULING COVE/HULING COVE ANNEX
(Part-time)
maintaining files; processing recertifications for each resident; composing correspondence and reports; telephone, greeting of public. Assisted the elderly with their concerns and problems and referred them to the appropriate agencies for assistance. Coordinated programs with outside agencies, and provided activities for the elderly, including holiday events and dinners. Researched and provided information of interest to the elderly.
Assistant Housing Manager
ARBOR MANAGEMENT
1992 to 1999
duties included but not limited to assisting the Housing Manager with the complete operation of the side; day-to-day operation of the office; assisting the public with applications and then the total processing of the application; maintaining files; telephone, greeting of the public. Education
Penn Manor High School-Millersville, PA
Skills
• Depositing cash
• Upselling
• Department store experience
• DOCUMENTATION
• Clothing store experience
• Stocking
• Cycle counting inventory management
• Retail inventory assessment procedures
• Client rapport building
• Retail math
• Retail sales - Retail sales experience (6-10 years)
• Organizational skills
• Property management tools
• Computer literacy
• Convenience store experience
• Retail sales transactions
• Retail price checking
• Merchandising display arrangement
• Cash register
• Store opening procedures
• Payment reconciliation
• Retail security monitoring
• Supermarket experience
• Store closing procedures
• Grocery store
• Greeting customers
• Retail customer service procedures
• Team motivation (leadership skill)
• Windows
• Supervising experience
• Cross-selling
• Payment card processing
• Customer returns handling
• Decision making
• Mobile devices
• MS OFFICE
• Phone etiquette
• Customer complaint resolution
• Computer operation
• Cash handling
• Inventory management
• Specialty store experience
• Cash register operations
• Detecting counterfeit currency
• MENTORS
• CORRESPONDENCE
• Balancing cash drawers
• Customer inquiry handling
• Retail compliance procedures
• Office Administration
• Phone communication
• MICROSOFT OFFICE
• Refund processing
• Making change
• Customer service
• Providing product information
• Schematics
• Typing
Languages
• English
Certifications and Licenses
Driver's License
Additional Information
• Computer skills - experienced in Microsoft Office Suite
• Public Relations - established ongoing contacts with outside agencies, law enforcements, and the public government offices
• Experienced in initiating and coordinating programs with outside resources such as bridging the communication gap between children and adults with educators and mentors; University of Delaware nutrition program; Delaware Families First bullying program
• Referral experience - advise and refer individuals to the appropriate agencies for assistance
• Office experience - responsible for the complete day-to-day operation of the office and supervision of personnel
• Experience in creating forms for better documentation of information and composing flyers, newsletters, correspondence
• Dependable, dedicated, people oriented
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