Remote Customer Service Specialist with Strong Communication

Chanquita Franklin

* ********** **, ********, ** 30630

470-***-**** *****************@*****.***

Professional Summary

Customer-focused professional with experience in high-volume service environments and direct client communication. Proven ability to multitask, follow procedures, and deliver friendly, efficient support under pressure. Adept at resolving issues, maintaining accurate records, and communicating clearly through phone, email, and digital platforms. Seeking a Remote Customer Service Representative position with great company with room for growth to provide reliable, high-quality customer support in a virtual environment.

Remote Core Skills

Customer Service & Call Handling

Verbal & Written Communication

Conflict Resolution & De-escalation

Problem Solving & Critical Thinking

Time Management & Multitasking

Attention to Detail & Documentation

Remote Work Readiness & Self-Management

Technology Adaptability (Email, Chat, Zoom, Messaging Apps)

Following Scripts, Policies & Procedures

Team Collaboration in Fast-Paced Environments

Professional Experience

Food Service Worker

University of Georgia — Athens, GA

Aug 2020 – May 2025

Delivered prompt, courteous service to a high volume of customers while maintaining professionalism

Responded to customer questions and concerns to ensure satisfaction and positive experiences

Followed strict health, safety, and operational procedures consistently

Trained new employees on customer service standards and workplace protocols

Communicated clearly with team members to maintain smooth daily operations

Managed multiple tasks efficiently in time-sensitive situations

Daycare Assistant

Noah Place Learning Center LLC — Athens, GA

May 2024 – July 2024 June 2023 – July 2023

Communicated daily with parents and guardians, providing clear updates and support

Followed structured guidelines, schedules, and safety policies with high accuracy

Maintained detailed awareness of multiple responsibilities simultaneously

Demonstrated patience, empathy, and professionalism in challenging situations

Supported team members in a fast-paced, detail-oriented environment

Education

High School Diploma

Oglethorpe County High School — Crawford, GA

Certifications

Food Safety & Sanitation Certification

(Demonstrates compliance, documentation, and procedure adherence—valuable in regulated remote roles)

Additional Qualifications

Reliable and quick learner with strong work ethic

Professional phone and written communication skills

Flexible availability, including evenings and weekends

Remote-Ready: Quiet home workspace, dependable internet, basic computer proficiency

Contact this candidate