Senior Project Manager - Scrum Master Leader
Resume:
Tywan Brooks, PMP
P ROJECT MANAGER SCRUM MASTER
Profile
Seasoned Project Manager and Scrum Master with over 20 years of experience in Agile Leadership and Project Management, leveraging both Agile and Waterfall methodologies. Skilled in using tools like Azure DevOps, Microsoft Project, Jira, Confluence, Rally, and Trello to drive project success. Certified PMP, PSPO, PSM II, and SAFe practitioner with a strong background in aligning business objectives with technical solutions to enhance operational efficiency and client satisfaction. Employment History
Senior Scrum III, First Citizens Bank, Raleigh NC
JUNE 2026 – P RESENT
Assignment: Serving as Scrum Master II within First Citizens Bank’s Digital Banking organization, supporting the teams responsible for maintaining and enhancing the First Citizens mobile banking application for business, consumer, and wealth clients. Managing one Scrum team focused on card-management features and one Kanban team focused on infrastructure and configuration initiatives. Key responsibilities included:
● Facilitated end-to-end Agile delivery for digital card-management capabilities, including reporting debit/credit cards lost or stolen, managing authorized users, and enhancing customer security workflows.
● Coordinated backlog refinement, Sprint Planning, Reviews, and Retrospectives to ensure continuous delivery of app enhancements aligned with business goals.
● Partnered with product owners, business stakeholders, architects, and engineering leads to ensure alignment of priorities across mobile banking initiatives.
● Led a Kanban team responsible for infrastructure, configuration, and platform enablement supporting the mobile banking ecosystem.
● Improved flow efficiency by optimizing WIP limits, service classes, and throughput visibility across the Kanban value stream.
● Monitored delivery health metrics such as cycle time, team velocity, and predictability to inform planning and continuous- improvement efforts.
● Ensured compliance with organizational standards and external regulatory requirements impacting mobile banking capabilities. Key Accomplishments:
● Enhanced mobile card-management experience by enabling faster delivery of customer-facing card-control features, reducing cycle times across the Scrum team.
● Increased operational stability for mobile banking through improved Kanban workflow, configuration management, and infrastructure readiness.
Details
*****.********@*****.***
linkedin.com/in/tywan-brooks
Skills
Agile Project Management
Cross-functional team leadership
Resource allocation
Risk management
Meeting facilitation
Conflict resolution
Project reporting
Data visualization
Data-driven decision-making
Backlog refinement
Sprint planning
Continuous improvement
Coaching and mentoring
Project cycle time reduction
Time-to-market reduction
Stakeholder alignment
Impediment resolution
Feature prioritization
Product requirements
Customer retention
User engagement
Budget-conscious solutions
Market share growth
Market analysis
Technologies/Tools Utilized:
● Agile & Waterfall Project Management: Jira for sprint planning and backlog tracking, SharePoint for documentation, and Power BI for real-time reporting.
● Cloud Infrastructure: AWS for secure data storage, processing, and governance automation.
● Digital Banking Platforms: First Citizens Bank internal vendor systems for card services, account provisioning, infrastructure configuration, and customer identity workflows.
● Collaboration: Microsoft Teams for communication, SharePoint for document management.
● Reporting & Analysis: Excel, Jira dashboards, and internal analytics platforms for delivery metrics.
Agile Transformation Program Manager, RGA, St. Louis, MO FEBRUARY 2024 – JUNE 2026
● Assignment: Spearheaded the agile transformation of a 6-month data governance initiative, guiding six critical work streams through the transition from Waterfall to Agile methodologies. Focused on empowering project managers with Agile leadership practices, including Scrum and Scaled Agile Framework (SAFe), and leading efforts in PI Planning and Quarterly Planning. Key responsibilities included:
● Transition Leadership: Led the shift from Waterfall to Agile frameworks within the data governance program, ensuring smooth adaptation of Agile practices across six interconnected work streams.
● Agile Coaching: Provided coaching to project managers on Scrum principles, SAFe methodologies, and effective sprint and release management, enhancing their ability to manage cross-functional teams and deliver iterative value.
● Cross-Functional Collaboration: Partnered with teams across departments to implement agile-aligned data governance frameworks that ensured regulatory compliance and operational efficiency.
● Program Delivery: Managed the integration of governance tools with existing data architecture to boost visibility, control, and stakeholder engagement throughout the transition process. Key Accomplishments:
● Successfully transitioned all work streams to Agile methodologies, resulting in increased team velocity and improved alignment across functions.
Technologies/Tools Utilized:
● Agile & Waterfall Project Management: Azure DevOps for sprint planning and backlog tracking, SharePoint for documentation, and Power BI for real-time reporting.
● Cloud Infrastructure: AWS for secure data storage, processing, and governance automation.
User Story Creation & Prioritization
Performance Monitoring &
Optimization
Infrastructure as Code (IaC)
Agile Project Manager / Scrum Master, San Diego Gas & Electric, San Diego
AUGUST 2022 — FEBRUARY 2024
Assignment: Spearheaded the Data Mesh framework development, leading two cross-functional teams to enhance data interoperability and streamline SDG&E’s energy distribution processes. Focused on advancing data governance, optimizing incident response times, and reducing manual processes for increased efficiency and agility in decision-making.
● Kicked off the project by analyzing business requirements and aligning them with stakeholder visions to set a clear direction for the initiative.
● Defined and communicated the project scope, objectives, deliverables, and metrics for success with all stakeholders, ensuring alignment with strategic goals.
● Formulated an extensive project plan that detailed tasks, timelines, resource allocation, and dependencies, adhering to Agile methodologies throughout the project life cycle.
● Constructed and steered a cross-functional team, clarifying roles and responsibilities and establishing robust communication frameworks to support Agile practices.
● Championed Agile processes, championing adaptability, collaboration, and fostering a culture of continuous improvement to optimize project outcomes.
● Conducted regular risk assessments, proactively developing and refining mitigation strategies to minimize impacts on the project’s progress.
● Managed the project budget, ensuring efficient allocation of resources and financial integrity throughout the project phases.
● Facilitated Agile ceremonies such as daily stand-ups and sprint planning, ensuring clear communication and commitment to sprint goals while maintaining focus on delivering value.
● Executed effective change management strategies to ensure seamless transitions between project phases and adapt to evolving project needs.
● Oversaw the successful launch and implementation of the Data Mesh framework, ensuring operational readiness and effective handover to business as usual, while continuously monitoring for post-launch optimizations.
Key Accomplishments:
● Transitioned from a centralized data model to a decentralized approach, achieving a 25% increase in data product ownership across domain teams, ensuring enhanced alignment with business needs.
Technologies/Tools Utilized:
● Design & Visualization: Miro for collaborative whiteboarding, Mural for digital workspaces and brainstorming.
● Data Governance & Management: Collibra for data governance and metadata management, SAP HANA for in-memory database and application platform, AWS DataZone for secure data exchange.
● Data Mesh & AWS Cloud Architecture: Amazon S3 for data storage, AWS Glue for data catalog and ETL, Amazon Redshift for data warehousing, AWS Lake Formation for setting up a secure data lake, Amazon EMR for big data processing.
● Cloud Services: AWS CloudFormation, AWS Athena, AWS DynamoDB, AWS Athena, AWS Glue, AWS CloudWatch, Amazon API Gateway
● Project Management & Planning: Azure DevOps for agile project management, Microsoft Project, Confluence for documentation.
● Programming Languages: Python, SDLC
● Collaboration: Microsoft Teams, Zoom
Agile Delivery Lead / Scrum Master, Chevron, Concord, CA FEBRUARY 2021 — JULY 2022
Assignment: Led projects focused on advancing penetration testing capabilities to strengthen cybersecurity measures for Chevron's network security. The primary objective was to fortify system security, minimize risks, and enhance resilience against potential threats.
● Captured and managed project requirements with Confluence and Jira, ensuring clear direction for cybersecurity enhancements.
● Performed detailed integration analysis to identify and resolve challenges, achieving system coherence.
● Fostered collaboration with multi-disciplinary teams, ensuring project alignment with Chevron's objectives (OKR’s).
● Led Agile transformations and sprint cycles, driving team cooperation and continuous project enhancement.
● Efficiently administered project schedules and financials to deliver cybersecurity initiatives on time and within budget. Key Accomplishments:
● Streamlined cybersecurity processes, resulting in a 20% reduction in associated costs.
Technologies/Tools Utilized:
● Project Management: Jira for task tracking, Azure DevOps for CI/CD and repo hosting, Microsoft Project for scheduling.
● Cloud Security: AWS WAF for web app defense, AWS Shield for DDoS mitigation, AWS IAM/KMS for access and encryption management.
● Collaboration: Confluence for documentation, Microsoft Teams for communication, Zoom for meetings.
● Design & Prototyping: Figma for UI/UX design, Miro for interactive whiteboarding.
● Data Management: SAP HANA for real-time analytics, AWS DataZone for data sharing.
● Business Intelligence: PowerBI and AWS QuickSight for data visualization and insights.
Project Manager Scrum Master, RightPoint, New York, NY J ANUARY 2020 — DECEMBER 2020
Assignment: Led the data migration initiative for Coors Miller Beer Company to a new C2C platform as a hybrid Project Manager Scrum Master, leveraging the Scrumfall approach to enhance their online ordering system.
● Conducted a detailed analysis of client engagement processes to identify and tackle challenges, ensuring a smooth data migration aligned with the Project Life Cycle.
● Collaborated with stakeholders to develop a data migration strategy that supported client service goals, incorporating change management practices to adapt to evolving requirements seamlessly.
● Monitored and managed project budget, ensuring all financial expenditures were in line with the forecast and optimized for project needs.
● Set, monitored, and responded to data migration metrics, including speed, accuracy, and customer satisfaction, as part of comprehensive risk management efforts.
● Employed an Agile strategy throughout the planning and execution phases to maintain flexibility and enhance project deliverables, including crafting user stories, acceptance criteria, epics, features, and OKRs.
● Provided training on Agile methodologies to both team members and clients, fostering increased engagement and improved project outcomes.
● Managed the project's launch and landing phases, ensuring that all elements were in place for a successful transition, and established a framework for continuous improvement post-deployment. Key Accomplishments:
● Successfully oversaw the data migration to the new C2C vendor platform, leading to a 25% improvement in order processing efficiency and a measurable increase in customer satisfaction due to the enhanced online ordering system.
Technologies/Tools Utilized:
● Data Migration & ETL: Informatica for data integration, SQL for data manipulation, and Python scripts for data cleaning and automation.
● Agile Project Management: Atlassian Jira for task management, Confluence for collaboration and documentation, and Microsoft Teams for daily communication.
● Business Intelligence & Analytics: PowerBI for creating dashboards and reports, and Tableau for in-depth data analysis and visualization.
● Cloud & Data Warehousing: Amazon Redshift for data warehousing, AWS Data Pipeline for orchestrating complex data workflows, AWS S3 for scalable storage.
Scrum Master, Orion Innovations, New York, NY
J ANUARY 2019 — DECEMBER 2019
Assignment: Facilitated the UI/UX redesign of the eWealth Management mobile app, employing Scrum's iterative approach to achieve a design that met client satisfaction.
● Managed the Agile sprint cycles, orchestrating sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure the UI/UX team efficiently progressed through iterative design improvements.
● Leveraged Scrum's iterative process to incrementally refine the mobile app's design, ensuring each sprint delivered enhancements that aligned with client feedback and drove towards a final design that met or exceeded client expectations.
Technologies/Tools Utilized:
● UI/UX Design: Figma, Sketch for UI design, Adobe XD for prototyping, InVision for feedback.
● Agile Management: Jira for sprint tracking, Confluence for docs, Slack for communication.
● Code Management: Git for version control, GitHub for code sharing, Bitbucket for private repos.
● Analytics & Feedback: Hotjar for user insights, Google Analytics for performance tracking, Mixpanel for interaction data.
● Mobile Development: React Native for cross-platform apps, Swift for iOS development.
Assoc. Project Manager Scrum Master, Bloomberg, Crystal City, VA J ANUARY 2014 — MARCH 2018
Assignment: Led the Financial Podcast Content Management Team at Bloomberg, integrating Agile and traditional project management principles to enhance content delivery and user experience.
● Directed all phases of the project life cycle from initiation to closing, applying Scrum methodologies like PI planning, Sprint planning, and conducting Daily stand-ups to maintain momentum and alignment with project goals.
● Ensured stakeholder alignment by collaborating closely with UI/UX designers and other key stakeholders, establishing clear project objectives, milestones, and charters.
● Orchestrated change management efforts, managing system upgrades and process changes to ensure they were seamlessly integrated into the current workflow with minimal disruption to ongoing operations.
● Administered comprehensive risk management, conducting risk assessments, and developing mitigation strategies, while also managing the project budget to ensure financial efficiency and accountability.
● Guided the project through successful launching and landing phases, overseeing the implementation and adoption of content strategies, and ensuring project deliverables met quality and performance standards.
Technologies/Tools Utilized:
● UI/UX Prototyping: Figma for design and prototyping.
● Project Management & Agile: Jira for tracking, Confluence for docs, Slack for communication.
● CI/CD: Jenkins for automation, Docker for containerization.
● Code Quality: SonarQube for code analysis.
● Analytics: Google Analytics for audience insights, Adobe Analytics for behavior tracking.
Associate IT Project Manager / Scrum Master, DataNix, Washington FEBRUARY 2011 — JULY 2014
Assignment: Information and Infrastructure Transformation Projects
● Led Agile processes for teams in cybersecurity, CRM, API integration, and data migration.
● Maintained quality in ERP and SaaS development with adherence to security and industry standards.
● Oversaw user acceptance testing, cloud service deployments, and migrations.
● Managed cloud integrations, ensuring seamless transitions and optimized cloud processes.
● Implemented Agile and Scaled Agile practices: PI Planning sessions, daily stand up, iterative reviews, vertical story slicing. Technologies/Tools Utilized:
● Cybersecurity & SaaS: Palo Alto Networks for cybersecurity, Salesforce for CRM solutions.
● ERP Systems: SAP for enterprise resource planning and business process management.
● Cloud Computing & Migration: Amazon Web Services (AWS) for hosting, EC2 for compute, RDS for databases, and CloudFormation for infrastructure as code.
● Agile Project Management: Asana for task organization, Jira for sprint tracking, Confluence for project documentation, Miro for collaborative planning.
● Testing & Deployment: Jenkins for CI/CD pipelines, Selenium for automated testing.
Education
BS in Management Information Systems, Burlington College, Burlington, VT
Licenses and Certifications (click links)
PMP - Project Management Professional, PMI
PSPO I - Professional Scrum Product Owner I, Scrum.org PSM II - Professional Scrum Master II, Scrum.org
PSM I - Professional Scrum Master I, Scrum.org
SSM - SAFe 6.0 Certified Scrum Master, Scaled Agile
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