Accomplished Collections Supervisor and Trainer Assistant

Jennifer Bonilla

Professional Title

Accomplished Professional with expertise in Debt recover, Staff Training, Collections procedures, adapt to managing call systems and ensuring compliance with collection laws. Experienced within a food safety field. Demonstrates leadership in supervising and coaching teams with a focus on performance improvements and relationship building. Seeking to leverage skills in a new role. *****************@*****.*** 779-***-**** 312 W. Taylor St, Dekalb, Illinois WORK EXPERIENCE

Collections Supervisor

Collections Experts inc

11/2017 - Present, Wheaton, Illinois

Taking Supervisor calls that are excalated

Reading Comcast bills

Helping agents manage system Times

Personal time management to accommodate all tasks

assigned to myself

Quality Assurance

Sending and recieving emails with agent data

Working in office and Home environment

Offering payment plans

Training of new employee's to follow company policies and state laws per Collections

Some experience with Excel Files

Contact : Stacy Zhang - 630-***-****

Shift Leader

Tacobell

08/2009 - 08/2017, Naperville, Illinois

Fast Food

Supervisored Daily Operations to ensure compliance with health requlations and company policies

Cash management / Deposit preparation/Cash handling Preparing End-Of- Day reports / Opening / Closing

Trained new hires on proper use of equipment, job duties and safety regulations

Feature positive work environment

Assisted customers with orders and complaints in timely manner

PERSONAL PROJECTS

Project Name

EDUCATION

High school

Unfortunately did not graduate but please

consider my qualifications

SKILLS

Leadership Focus Dedication

Time management reliability

Attendance punctual

ACHIEVEMENTS

High level team scoring weekly

CERTIFICATES

Certificate Name

ORGANIZATIONS

Organization Name

LANGUAGES

Language

Full Professional Proficiency

INTERESTS

Interest

Achievements/Tasks

Achievements/Tasks

Contact this candidate