IT Support Specialist Candidate - Navy Veteran - ACI CUSS Graduate

Parish (Nathan)Flowers

Denver, Colorado Hybrid/Remote 786-***-**** *********@*****.*** linkedin.com/in/flowersnp

SUMMARY

Enthusiastic, aspiring Information Technology professional and US Navy Veteran of 8 years. Holds experience in Management/Leadership, Customer Service and Technology, with a passion to work in the IT industry. Recently completed Computer User Support Specialist program at ACI Learning to prepare for a mid-level IT position. Currently working toward ITIL, A+, Network+, and Security+ certifications.

SKILLS

Troubleshooting

Ticketing System

LAN, WAN, VLAN, VPN

Operating Systems

Customer Service

Remote Desktop Utility

Typing (40wpm)

Microsoft Office 365

Data Backup

Hardware Maintenance

CERTIFICATIONS & TECHNICAL TRAINING

ProSource University

A/V Technician Basic Training Certification

Lead A/V Technician Certification

ACI Learning Tech Academy Virtual Campus Computer User Support Specialist (CUSS) Program

PeopleCert ITIL 4 Foundation In Progress

CompTIA A+ In Progress

PROFESSIONAL EXPERIENCE

HP Denver, CO (June 2024 -June 2025)

IT Field Support Technician

•Managed Installed/De-install of workstations, servers, rack equipment, cabling and printers.

•Provided Break/fix Service and customer support during field dispatches.

•Diagnosed errors or technical problems to troubleshoot, test, repair and service technical equipment

•Provided technical training for customers during equipment install.

•Assemble, install and configure networks of HP devices onsite.

Logic Integration Lone Tree, CO (Sep 2022 – Sep 2023)

Installation Technician

•Performed tasks such as installing hardware as part of the Commercial Installation Team

•Installed sound emitters for sound masking in office spaces. From 10 to 120 emitters.

•Completed A/V Rack Elevations, Interconnects and cables dressed.

•Terminated CAT6, Coaxial and 16/2 Wire for multiple projects.

•Worked with Planar to build video walls for an $800k commercial project.

•Mounted Displays in Conference and huddle rooms from 32in to 100in.

•Installed Video Conferencing systems such as Yealink, Crestron, Biamp

UPS (United Parcel Service) Aurora, CO (Sep 2021 – Mar 2022)

Operations Supervisor/Operations Management Specialist

•Supervised drivers and center employees during daily package delivery operations

•Delegated tasks to over 45 drivers using live on-road dispatch software.

•Provided customer service and documented customer concern tickets. Tracked package locations to ensure customers.

packages were delivered in a safe and timely manner.

Advantage Solutions Santa Ana, CA (Dec 2016 – Feb 2018)

Talent Acquisitions Coordinator/Help Desk Support

•Managed applicant New Hire files at various stages of the recruitment process.

•Provided customer and end-user help desk support.

•Easily identifies and resolves technical issues and concerns.

•Utilized tracking system to manage candidate progress throughout the recruitment life cycle.

•Served as part of a team tasked with increasing District Management productivity.

•Utilized analytical, communication skills, and proprietary management systems.

U.S. Chamber of Commerce (Census Bureau)

Field Manager

•Managed a team of 25-Census Field Supervisors, 2/4-Office Supervisors and Clerks while Teleworking as well as in-office,

•Monitored and advised office staff’s daily activities, oversaw production, and took corrective action as warranted.

•Provided procedure and operations training. Ensured compliance with LA Regional Census goals and team schedules.

MILITARY EXPERIENCE

United States Navy Camp Pendleton, CA (2006 - 2014)

Field & Clinical Medical Care, Pharmacy Technician, and Dental Technician

Administered emergency medical care for Marines, Sailors, and Civilians during high stress situations.

Trained junior Sailors, Soldiers, and Marines on emergency medical procedures and Navy/Marine Corps customs and courtesies.

Lead junior Marines and Sailors in training, combat operations, and high stress environments.

EDUCATION

Cal State Long Beach

Bachelor of Arts, Psychology Completion Date: December 2018

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