Guest Experience & Hospitality Professional
Resume:
Former Managers
Samuel Gerlach
Sheriff's Card TAM
Card Food Handler
Card gent's Card
OSHA Card
High School Diploma
Provo East High School
Customer Service
Guest Experience
Hospitality Digital
Marketing
Communication Skills
Presentation Skills
Cash Handling
Management
Lead
Training
*******.*********@*****.***
Bachelor of Science, Criminal Justice
Indiana State University
SEPT 2022 -MAY 2023
TOCA MADERA
seating, booking, and reservation management
monitor restaurant activity for efficient service flow respond to guest needs for optimal customer experience effective communication with management and service staff in order to fulfill and address any issues or guest needs
DEC 2022 - Feb 2024
EIGHT CIGAR LOUNGE + GATSBY'S COCKTAIL LOUNGE
greet guests in a positive and friendly manner
provide a welcoming environment by following steps of service anticipate guest needs and respond appropriately with a sense of urgency serve as a guide for guests through all phases of their experience exhibit proper menu knowledge, selling techniques, and service delivery maintain a level of professionalism for an outstanding experience JARDIN DISPENSARY JUL 2020 - NOV 2022
consorted and consulted with diverse clientele to best assist with cannabis needs
provided expertise knowledge on various cannabis cultivations, strains, and products
assisted with digital marketing and brand appearances I am an accomplished guest service representative looking to develop new opportunities within the hospitality industry. I have a substantial background in guest experience and maintaining rapport, and I enjoy creating personalized experiences for my clientele. Having worked in customer-facing roles in large metropolitan cities, I am a versatile worker and thrive in a fast-paced environment. I am fortunate enough to have created my professional experiences in Chicago, Las Vegas, West Hollywood, and I am currently working and located in Beverly Hills, California. URBAN OUTFITTERS NOV 2016 - JUL 2020
specialized in merchandising and sales within the intimates department supervised a team of sales associates and provided training in customer service gained experience with cash-handling, register work, and sales ELEPHANT & CASTLE APR 2019 - JUL 2020
greeted customers and provide a pleasant restaurant experience listened and provided customers with food and menu information performed bar maintanence tasks to assist bartender and other restaurant staff S K I L L S
C O N T A C T
E D U C A T I O N
R E F E R E N C E S
C E R T I F I C A T I O N S
P R O F I L E
W O R K E X P E R I E N C E
Hostess
Lead Hostess/ Cocktail Waitress
Model Sales
Server and Barback/Busser
Supervisor
C A T I A N A C A L I X T E
G U E S T S E R V I C E S R E P R E S E N T A T I V E Aaron Mckines
Macy J. Lee
EXPERIENCE
Opened Papi Steak Las Vegas located inside of Fontainebleau Assist guests with recommendations and upselling premium options. Be aware of allergens and dietary restrictions.
. Coordination with Kitchen & Bar
Communicate guest needs, pacing, and special orders to the kitchen. Help manage the flow of orders during busy service. PAPI STEAK LAS VEGAS NOV 2023 - NOV 2024
Hostess
Uphold the restaurant’s image through personal presentation and conduct. Maintain service etiquette consistent with fine dining. Sometimes participate in tableside service for presentation Lead Host
CASA MADERA WEST HOLLYWOOD NOV 2024 - PRESENT
NOVIKOV BEVERLY HILLS. June 2025 - PRESENT
Matrie D
Supervise, train, and mentor FOH staff, including hosts, servers, and sometimes helpers like bussers or runners
Lead pre-service briefings to align staff on menu changes, special events, or guest particulars ensuring everyone is on the same page
Collaborate closely with the kitchen and bar teams to ensure seamless timing and execution of dishes and service
Guide servers in pacing meals, managing courses, and keeping service synchronized for optimum guest experience
Assist with private dining and event logistics—ensuring everything runs smoothly from reservation to departure
Organize private dining and special events.
Ensure VIP guests receive personalized, high-touch service. Oversee host and floor staff to ensure smooth pacing between courses for multi-national clientele who may have varied dining expectations.
Strategically control table turns without rushing guests, balancing the needs of VIPs, regulars, and new visitors.
Contact this candidate