Clinical Behavioral Aide & Program Support Specialist

INDIA K. HUNT

Alpharetta, GA. ***** Contact 808-***-**** Email: **********@*****.***

SUMMARY OF QUALIFICATIONS

• Communication skills - Written and Verbal

• Customer service & Retention Management

• Interpersonal and Relationship-Building Skills

• Financial Analysis & Management Reporting

• Coordination & Collaboration

• Staff Supervision & Training

• Facilitation, Training, & Development

• Team and Organizational Leadership

PROFESSIONAL EXPERIENCE

Clinical Behavioral Aide – Children/Adults w/Disabilities Communicates professionally with clients, parents, guardians, and agency partners; maintains accurate records and preparing reports and notes based on the results of supervised visits with families. Attends and participates monthly meetings and trainings as required; participates in case conference and related meetings as directed.

• Provides assistance with daily living tasks, personal care and support, and ensuring the personal safety and welfare of physically disabled, medically and behaviorally challenged individuals in a residential setting while serving as an effective role model.

• Verifies the authorization for treatment forms and other required forms per client flies; provides one on one direct behavioral intervention with children, youth, and adults while serving as a positive role model and executing time structuring activities.

• Provides training based on the Individual Support Plan; participates actively in the assessment planning process; follows ISP as developed; conducts on-going evaluation of the individual progress. Serves as goal manager and documents individual’s achievement toward acquisition of developmental goals.

• Maintains accurate, complete, and correct progress notes and other written records in accordance with program policies and procedures; provides necessary paperwork to Bright Beginnings Day staff

(time sheets, mileage vouchers, incident reports, etc.) in accordance with program requirements and timelines.

Dispatcher Administrator

Monitors driver qualifications, training, drug testing, and criminal background checks; ensures company wide compliance with the various legal obligations of interstate and intrastate shipping. Manages truck drivers schedules and routes, schedules freight to be picked up and delivered, and provides shipping details to customers.

• Reviews logs of truck drivers, documents all calls, deliveries, routes and times for pickups, and deliveries; completes paperwork related to shipments, such as invoices.

• Handles customer complaints/inquiries; negotiated rates and delivery times lines, communicated with customers about freight details, pre-determined routes, and accommodates route changes as needed.

• Maintains tracking of transportation regulations and laws to ensure that truck drivers are in compliance; oversees daily maintenance of vehicles in fleet, and ensures daily vehicle inspections are conducted to ensure road readiness.

Regional Administrator - HR

Handled and maintained daily HR operations including employee recruitment, new hire orientation, coordination of COBRA, administration of Federal regulations, collective bargaining, benefits administration and procedure development

• Coordinated payroll for over 500 employees, interfacing with key intradepartmental personnel; provided assistance with employee problems and served as the first line in resolving issues and revised company handbook and implemented organizational policy.

• Continuously updated knowledge relevant to workers’ compensation, ADA, EEO, Family Medical Leave Act, Unemployment, OSHA, D.O.T., etc; developed and implemented new procedures to ensure compliance.

• Managed daily administrative operations of a business including establishing work priorities; assisted in resolving problems related to the day-to-day operations of the business, handled administrative office procedures such as mailing, filing and typing while ensuring strict confidentiality of client financial records, accounts, and personnel records.

• Ensured that each customer receives outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.

EMPLOYMENT HISTORY

REEL RIDEZ Auto Brokers 2016 - Present

Administrator- Dispatcher

Apex Family Healthcare Services 2023 – 2024

Paraprofessional

Bright Beginnings Day Habilitation 2019- 2023

Clinical Behavioral Aid w/Adults with Disabilities SourceHOV – Government Contract 2014 - 2016

Processing Veterans Files

Reel Roks Custom Jewelry 2007 - 2015

Administrator

PrimeFlight Aviation Services, Atlanta International Airport 1990 -2015 Regional Administrator

EDUCATION

Atlanta Metropolitan College, Atlanta, GA 1989

Business Administration

MD Collins High School, College Park, GA 1988

Diploma

SKILLS

Experience in a variety of Spreadsheets, Word Processing Program, Knowledge in AS/400, Outlook Express Mail, Microsoft Proficient, 10-Key, Fax, Calculator, 45-50 wpm, Central Dispatch, and Share Notes

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