Associate Broker Six Sigma Professional Operations Leader

Brenda Claiborne

Associate Broker Six Sigma Professional Operations Leader Macon, GA

478-***-**** ************@*****.***

PROFESSIONAL SUMMARY Licensed Associate Broker and Lean Six Sigma Professional with over 10 years of experience in residential and commercial property management, operations, and sales. Proven track record of scaling business operations, managing high- performing teams, and ensuring strict regulatory compliance. Expert in contract law, valuation, and project management with a focus on delivering best-in-class service to diverse stakeholders.

CORE COMPETENCIES

• Operational Excellence: Business Operations, Regulatory Compliance, Process Improvement, Six Sigma Lean methodologies.

• Real Estate Leadership: Market Analysis, Pricing Strategy, Contract Negotiation, Property Valuation.

• Team Management: Recruitment, Agent Onboarding, Sales Coaching, Performance Management.

• Community Relations: Stakeholder Engagement, Public Relations, Strategic Partnerships.

PROFESSIONAL EXPERIENCE

SOUTHERN CLASSIC REALTORS Macon, GA Associate Broker / REALTOR® August 2023

– Present

• Sales & Negotiation: Successfully negotiated the sale of 89 properties within a 2.5- year period, leveraging expertise in contract negotiation and pricing strategies.

• Client Consultation: Provide strategic professional advice to clients regarding real estate portfolios, ensuring alignment with current market trends.

• Network Development: Built and maintained a robust network of industry resources, including attorneys, lenders, appraisers, and inspectors, to streamline transactions.

• Data Management: Maintained accurate, compliant records of all transactions and sensitive client information.

CENTURY 21 CROWE REALTY Macon, GA Managing Broker June 2020 – August 2023

• Team Leadership: Managed a team of 15+ real estate agents, overseeing the successful sale of 620+ properties during tenure.

• Operational Growth: Collaborated with ownership to implement growth strategies and managed the acquisition integration of The Brokery, LLC.

• Compliance & Coaching: Oversaw daily brokerage operations and compliance, providing ongoing coaching and support to agents to increase production.

• Recruitment: Spearheaded the recruitment, onboarding, and development of new agents, ensuring a strong talent pipeline.

SANTIAGO WENDOVER ESTATES West Wendover, NV Community Sales Manager November 2016 – May 2020

• Portfolio Management: Supervised daily operations of a 74-unit manufactured housing community, ensuring consistent and fluid business execution.

• Team Oversight: Managed a diverse team of employees through effective leadership, fostering a collaborative, team-oriented work environment.

• Cross-Functional Collaboration: Collaborated with various internal departments to improve service delivery and product standards for clients. ERP PROPERTIES Carlin, NV Property Manager August 2015 – November 2016

• Resident Satisfaction: Maintained positive resident relationships through strong interpersonal communication, increasing the satisfaction rate by 100%.

• Safety & Compliance: Conducted rigorous building inspections to ensure all facilities met state laws and safety regulations.

• Training & Development: Screened, hired, and trained staff, implementing mentorship programs to ensure employee success.

LEADERSHIP & COMMUNITY INVOLVEMENT

• State Director: Georgia Association of Realtors.

• Executive Board Member: Middle Georgia Association of REALTORS®.

• Steering Committee Member: 2022 Macon-Bibb County Comprehensive Plan.

• Board of Directors: Salvation Army of Greater Macon. EDUCATION & CERTIFICATIONS

• Six Sigma Lean Professional & Change Management Specialist Strategy Institute

• Georgia Real Estate Associate Broker License

• Certified Pricing Strategy Advisor (PSA)

• ePRO® Certification

• Accredited Buyer’s Representative (ABR)

• At Home with Diversity (AHWD)

• Mobile Notary Public Certification, Georgia

ADDITIONAL HISTORY

• Real Estate Agent (NV/UT) Coldwell Banker / Exit Realty (2016–2020)

• Practice Manager Elko Diagnostic Imaging (2013–2014)

• Senior Branch Manager ABM Building Maintenance (1993–2011)

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