Operations & Administrative Support Specialist
Resume:
Daniela M. Novack
Operations Management
Henderson, NV
**************@*****.***
SUMMARY Operations professional with >5 years’ experience in B2B and B2C sales operations and e-commerce logistics. Experienced in managing projects end-to-end, from initial concept through final delivery. Hands-on experience co-owning an online boutique jewelry business, specializing in antique reclamations and custom jewelry designs. Deep knowledge of precious stones and an eye for design - especially antique and vintage inspired. Skilled in project management and keeping things organized from design through production, and in building lasting client and vendor relationships. EXPERIENCE Granite & Green 2020 - 2024
Co-Owner, Jewelry Boutique
Jewelry industry knowledge: custom designs, antique and vintage, refurbishments and reclamations, unique diamonds, and engagement rings. Collaborated with vendors, gem dealers, and craftspeople to bring bespoke designs to life. Gem certification & grading (GIA and other labs; bulk submissions; cost-benefit evaluation of reports)
Blue Square Group October, 2018 - December, 2023
Executive Assistant October, 2018 - January, 2020
Sales Operations Manager (Remote)January, 2020 - December, 2023 Enabled revenue growth from <$1M to >$8M by streamlining logistics, optimizing workflows, and improving vendor relations and customer retention. Managed B2B and B2C accounts, vendor communications, inventory, and sales logistics using Cloud WMS and operational software tools.
Directed projects end-to-end, keeping workflows organized and on schedule across multiple teams and time zones.
Utilized CRM and SaaS platforms (Asana, Copper, Hubspot, Salesforce, Slack, G-Suite, Office Suite, QuickBooks) to track operations, analyze data, and inform decisions.
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